Item: Mailfence
Rating: 7
Author: Verified User

Overall Satisfaction with Mailfence

Use Cases and Deployment Scope

The corporate email is assigned at enrollment with the company. This is the main channel of communication between employees, bosses and supervisors in the company. it's used to notify changes in the job description, events within the company or department and new requirements or updates in personal information. It also gives the option to keep lists, and helps to organize documents and easily share them or send them to others. The calendar tool also allows employees to keep a close eye to future meetings and deadlines.

Pros and Cons

Pros

The contact book is easy to use and modify.
The calendar allows to share events with coworkers.
It encrypts information and keeps it safe.

Cons

The interface is too blank, it could be personalizable.
Fonts and size of text could have room to modification.
Accessing and sharing documents outside the tool is difficult.

Most Important Features

Email functionality
Calendar tool
Contact book or directory

Return on Investment

It made communication inside the company fluid and easy
Less time checking various emails or looking for contact's email addresses means more time of productivity
Better organization means more fluid work productivity and better results with clients

Key Insights

Do you think Mailfence delivers good value for the price?

Not sure

Are you happy with Mailfence's feature set?

Yes

Did Mailfence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mailfence go as expected?

I wasn't involved with the implementation phase

Would you buy Mailfence again?

Yes

Other Software Used

Oracle Analytics Cloud, Avaya OneCloud CCaaS, Citrix Virtual Apps and Desktops (formerly XenDesktop)

Likelihood to Recommend

This is a great tool for any business that manages a high flow of emails and communications with both employees and also clients or customers. It is also a perfect tool if you manage private or delicate data that needs to be kept safe, like payment details of clients or business transactions with customers, especially if said customers are other big companies. This tool will make sure to have all the company's information and communications in a safe easy to use place.

Comments

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dom main
commented a year ago
Mailfence: An extremely disappointing experience. Setup of domain name: Very opaque. It also took 4 days for the propagation to register. I am not sure if mailfence was at all responsible but a transfer propagation to another provider was almost instant! Usage: I was able to connect the email to both a Linux client (Kmail) and an Android client relatively easy. My main use however was to use that domain email for service with my domain server. This did NOT work. Both Wordpress and Invoiceninja could not connect to Mailfence. Four other email providers could do so! Telnet could not connect to Mailfence. I tested with 3 others successfully. Mailfence's response was: wrong configs. Successful connection with two other clients on other devices as well as Telnet belies this. Response time: Mailfence replies were anywhere between two to five days. Completely unacceptable for paid support. Storage: Mailfence also offers storage. Connection via KDE Dolphin on a Plasma desktop was finicky. It sometimes worked - sometimes not. On top of this files that were stored there were all gone the next day! Mailfence did not give a reason as to why they disappeared. Their storage cannot be trusted. Open source: Mailfence has promoted its intentions to go Open Source but this seems to be an unfulfilled ongoing claim. Recompense for lack of service: Mailfence refused to refund.

Fluid and reliable