One of the best email tracking tools both for business and individuals.
January 21, 2020

One of the best email tracking tools both for business and individuals.

Lokesh Meena | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with MailTrack

MailTrack is one of the most used tools to track email delivery and whether the recipient has opened it or not and, if yes, when they first opened it. MailTrack helps us to track business emails for various purposes. It is not widely used in our organization. It depends user-to-user and case-by-case. But MailTrack surely helps us to track email delivery.
  • It offers a free version.
  • They update us in seconds that the recipient has opened the mail.
  • They send tracking emails more often, even when it is not required.
  • They should add the recipient name at least in the free version, too.
  • It had helped us to get information about delivery of emails, so we can determine the time required for a response from the other party.
  • Lack of integration with mobile app sometimes discourages me from sending emails from mobile that require tracking.
With the mobile desktop or Chrome extension versions, not much support is required. Integration or setup is not so difficult. Sending and tracking emails is easy. But setting up or integration with mobile app is very complex.

Do you think Mailtrack delivers good value for the price?

Yes

Are you happy with Mailtrack's feature set?

Yes

Did Mailtrack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mailtrack go as expected?

Yes

Would you buy Mailtrack again?

Yes

Amazon S3 (Simple Storage Service), Amazon Simple Email Service, Amazon Simple Notification Service (SNS)
For someone who has little technical knowledge but wants to get information about whether the recipient has opened the email or not, and if yes, at what time or date, MailTrack is well suited. I've been using MailTrack for a long time, but I'm not able to integrate it with Gmail on my android phone. MailTrack is a little bit complex.