Item: ManageEngine Endpoint Central
Rating: 8
Author: Scott Phillips

Overall Satisfaction with ManageEngine Endpoint Central

Use Cases and Deployment Scope

ManageEngine Endpoint Central is used daily to monitor both our servers and user assets. ManageEngine Endpoint Central makes it easy to connect to all our assets and monitor their state of security and readiness. Updates are easily pushed out. Connecting to users is both quick and uninterrupted. UI is pleasant also.

Pros and Cons

Pros

Connect to users
Update laptops
Monitor servers

Cons

Free merchandise to promote training
Local webinars
Dedicated training website

Return on Investment

Our SLA's are up
User satisfaction is up
User feedback is always positive

Usability

The user interface is clear and well organised. Having spent over 3 years using this, I can find anything I need and this assists me in my role. One feature that I use a lot is deployment policies. This helps me pick a more precise time to install patches. I struggle to do this in Intune.

Alternatives Considered

Microsoft Intune

I tend to use a combination of solutions to keep the estate running efficiently. ManageEngine Endpoint Central has more control over the timing of patching for users. Juggling users being able to work and keeping systems up to date with user satisfaction in mind is a monthly goal. Pushing updates with giving users some control seems to be working.

Key Insights

Do you think ManageEngine Endpoint Central delivers good value for the price?

Not sure

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ManageEngine Endpoint Central go as expected?

I wasn't involved with the implementation phase

Would you buy ManageEngine Endpoint Central again?

Yes

Other Software Used

Microsoft Intune

Likelihood to Recommend

If a user is struggling, I find it easy to connect to them using ManageEngine Endpoint Central. Both the users' and their machines are easily traced so we can assist them, within the UI. On occasions where there is no clear solution, ManageEngine Endpoint Central chat feature is always there to provide a solution.

Comments

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