I despise using this product
April 11, 2016
I despise using this product

Score 1 out of 10
Vetted Review
Verified User
Software Version
Standard
Modules Used
- Marketo Lead Management
Overall Satisfaction with Marketo
We use Marketo for email sends and lead management. It is used over the whole organization. The decision to use Marketo was made a while ago and not by any current member of staff. It addresses communication via email for our large user base, for nurturing and onboarding, as well as general user communication.
Pros
- Sadly I have sat here for three minutes already and I cannot think of a particular strength.
Cons
- The entire platform needs to be integrated better. The process of assets and attaching them to programs is cumbersome. The smart campaigns are a joke. Other ESPs have proven that this can be simpler.
- The inability to properly achieve obsolete programs is ridiculous. Default view should be active programs only.
- I should be able to have default settings that automatically populate smart list items that we use to filter every time.
- I should be given the ability to second send to unopened with the click of a button. I mean, it stands to reason that the majority of blast emails are going to be sent a second time at least, doesn't it?
- Honestly, I could write something for every step of just about every aspect of this platform. I feel like I am going back in time each time I have to use it. UI is overly complicated, UX is therefore poor.
- Engage and grow customers over time
Yes, but that is not due to Marketo. We could have achieved more with a more user friendly platform I am sure.
Much less intuitive to use. In this day and age, email marketing needn't be a full time job, and Marketo is a time drain.
100,000 to 250,000
Adobe Marketo Engage Feature Ratings
Marketo Support
Pros | Cons |
---|---|
Good followup Kept well informed | Slow Resolution Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
No - Why should a customer pay more to have the best level of support? Customer success is the company's success.
Using Marketo
Pros | Cons |
---|---|
Feel confident using | Do not like to use Unnecessarily complex Difficult to use Not well integrated Inconsistent Slow to learn Cumbersome Lots to learn |
- Sending emails
- Creating landing pages
- Everything
Yes, but I don't use it
Comments
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