Best Overall Marketing Automation Tool with Great Flexibility and Customizability
April 01, 2019

Best Overall Marketing Automation Tool with Great Flexibility and Customizability

Victoria Chu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Marketo Lead Management
  • Marketo Analytics
  • Marketo Ad Bridge
  • Marketo Sales Insight

Overall Satisfaction with Marketo

Marketo is our main hub of all customer communication. We use it primarily for all of our nurtures, batch campaigns, master routing, task assignment, web forms, webinars, etc.
  • The learning curve for Marketo is relatively low. Intuitive drag and drop on filters and flow steps allow flexibility.
  • It's a powerful tool to append and modify data on a large scale - i.e. change data value if x conditions are met.
  • Batch and Trigger campaigns allow flexibility on schedule.
  • No process visualization of how connected smart campaigns are related each other - you have to rely on a tight naming convention and accurate documentation on your own.
  • Slow loading time of smart lists.
  • Product Launches
  • Upsell
  • Lead Management
  • Prospecting / New Business
  • Product launches - general awareness and upsell opportunities
  • Upsell - getting existing customers to upgrade or non-licensed users to get a new plan
  • Lead management - bringing qualified leads to the sale team's attention for faster time to close
  • Prospecting / New Business - growing existing customer accounts by tapping into untouched contacts
HubSpot and Pardot have a more sleek interface than Marketo, but it does not have the flexibility and scalability for what mid-market and enterprise organizations need.
Marketo is a great tool for any company that is looking for a true Marketing Automation tool - not just for sending emails. It's a great source as a centralized entry point for your inbound data. Easy to set up nurture programs with some inflexibility.

Adobe Marketo Engage Feature Ratings

WYSIWYG email editor
7
Dynamic content
8
Ability to test dynamic content
4
Landing pages
8
A/B testing
5
Mobile optimization
5
Email deliverability reporting
5
List management
9
Triggered drip sequences
9
Lead nurturing automation
8
Lead scoring and grading
5
Data quality management
8
Automated sales alerts and tasks
8
Calendaring
Not Rated
Event/webinar marketing
8
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
2
Standard reports
2
Custom reports
1
API
7
Role-based workflow & approvals
8
Customizability
8
Integration with Salesforce.com
8
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
1