Matomo has the worst support that ignores and leaves their customers on their own
April 13, 2022
Matomo has the worst support that ignores and leaves their customers on their own
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Matomo Analytics (formerly Piwik)
We have used Matomo's services for a year and I cannot recommend using them. We have faced serious bugs with their service and they provide zero support. They treat their customers badly and only respond when you threaten to unsubscribe from their service. We faced technical issues using their platform weeks ago and reached out to their support. We received zero help and were told that their platform worked fine. Weeks after no responses from us that still stated we had issues, they suddenly returned and said they actually did have issues with their platform. Matomo has the absolute worst support any company can have and therefore is not worthy of receiving our money. Stay away from Matomo at all times.
- The platform is straight forward to use
- Their support is extremely bad with slow replies
- Their interface and UI looks like something from 2010
- It is only 20% of the web page that is usable and there is zero to no help as to how you use their platform
- The website has lots of bugs that leads to that you often not get accurate analytics
- They have no important features. What their platform offers is fairly basic for an analytics company.
- Matomo did not have a positive or negative impact on our ROI or overall business objectives. The data they provided was once again fairly basic and not something we could use a lot.
Do you think Matomo Analytics delivers good value for the price?
No
Are you happy with Matomo Analytics's feature set?
No
Did Matomo Analytics live up to sales and marketing promises?
No
Did implementation of Matomo Analytics go as expected?
Yes
Would you buy Matomo Analytics again?
No