Overall Satisfaction with Mattersight Behavioral Analytics
If you deal with escalated customers, Behavioral Analytics in a must have for your customer service representatives.
- Shows you what language to use in order to sync up with escalated customers.
- Videos do a good job of bringing clarification to theories.
- Some of the people used as examples are too dated to be relatable to the next generation.
- Better customer service as it provides the tools to speed up the de-escalation process.