One of the best de-escalation tools you can invest in.
June 09, 2016
One of the best de-escalation tools you can invest in.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mattersight Behavioral Analytics
If you deal with escalated customers, Behavioral Analytics in a must have for your customer service representatives.
Pros
- Shows you what language to use in order to sync up with escalated customers.
- Videos do a good job of bringing clarification to theories.
Cons
- Some of the people used as examples are too dated to be relatable to the next generation.
- Better customer service as it provides the tools to speed up the de-escalation process.
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