One of the best de-escalation tools you can invest in.
June 09, 2016

One of the best de-escalation tools you can invest in.

Mike Dunst | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mattersight Behavioral Analytics

If you deal with escalated customers, Behavioral Analytics in a must have for your customer service representatives.
  • Shows you what language to use in order to sync up with escalated customers.
  • Videos do a good job of bringing clarification to theories.
  • Some of the people used as examples are too dated to be relatable to the next generation.
  • Better customer service as it provides the tools to speed up the de-escalation process.
Anytime you have an escalated situation. Can be used well with day to day interactions with coworkers as well.