Rapidly and easily leverage the insights of your users at scale to iterate your product designs
July 08, 2022
Rapidly and easily leverage the insights of your users at scale to iterate your product designs
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Maze User Testing
Maze User Testing was our chosen solution for a product deployment project where we needed to engage with a large number of users and capture feedback quickly and accurately. Due to staffing demands, we needed a product with an intuitive design so that users could provide the required feedback easily without getting hung up on how to use the product and requiring the support of the team. At points we needed to leverage insights from users as to preferences around multiple options and A/B testing in Maze User Testing was an optimal solution for this.
Pros
- Wide range of out the box templates
- Insightful analytics - heat maps
- Remote testing - leverage users from anywhere, anytime
Cons
- Change/Audit log to understand who is doing what and when
- Some simpler templates for simpler situations
- Additional means to take data out into 3rd party products for advanced analytics
- Intuitive and friendly UI
- Solid reporting to capture the data need to make informed decisions
- We've engaged with users more quickly meaning we've been able to iterate our product more rapidly and get it into deployment far more quickly
- A/B testing really allowed us to efficiently test solutions to gain insight without getting hung up in focus groups
We ran a proof of concept exercise between Maze User Testing and Optimal Workshop. We found both products to be as good as each other in the elements of the products that both offered. Optimal Workshop did offer a lot more than what was required for the specific project for which we were considering the product. This was reflected in the cost and the complexity of the product which pushed us towards Maze User Testing.
Do you think Maze delivers good value for the price?
Yes
Are you happy with Maze's feature set?
Yes
Did Maze live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Maze go as expected?
Yes
Would you buy Maze again?
Yes
Using Maze User Testing
5 - The product was used by a mixture of user researchers, user experience designers and business analysts.
All colleagues collaboratively worked with the product and used it in equal amounts with the user researchers really driving the usage of the product. Outputs from the product where shared with a wide variety of senior decision makers from across the business.
All colleagues collaboratively worked with the product and used it in equal amounts with the user researchers really driving the usage of the product. Outputs from the product where shared with a wide variety of senior decision makers from across the business.
- Remote large scale testing
- A/B testing
- Instances where insights need to be shared with senior decision makers
Maze User Testing Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
Premium support not purchased in this instance due to budgetary restrictions of the project.
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