Rapidly and easily leverage the insights of your users at scale to iterate your product designs
July 08, 2022

Rapidly and easily leverage the insights of your users at scale to iterate your product designs

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Maze User Testing

Maze User Testing was our chosen solution for a product deployment project where we needed to engage with a large number of users and capture feedback quickly and accurately. Due to staffing demands, we needed a product with an intuitive design so that users could provide the required feedback easily without getting hung up on how to use the product and requiring the support of the team. At points we needed to leverage insights from users as to preferences around multiple options and A/B testing in Maze User Testing was an optimal solution for this.
  • Wide range of out the box templates
  • Insightful analytics - heat maps
  • Remote testing - leverage users from anywhere, anytime
  • Change/Audit log to understand who is doing what and when
  • Some simpler templates for simpler situations
  • Additional means to take data out into 3rd party products for advanced analytics
  • Intuitive and friendly UI
  • Solid reporting to capture the data need to make informed decisions
  • We've engaged with users more quickly meaning we've been able to iterate our product more rapidly and get it into deployment far more quickly
  • A/B testing really allowed us to efficiently test solutions to gain insight without getting hung up in focus groups
We ran a proof of concept exercise between Maze User Testing and Optimal Workshop. We found both products to be as good as each other in the elements of the products that both offered. Optimal Workshop did offer a lot more than what was required for the specific project for which we were considering the product. This was reflected in the cost and the complexity of the product which pushed us towards Maze User Testing.

Do you think Maze delivers good value for the price?


Are you happy with Maze's feature set?


Did Maze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Maze go as expected?


Would you buy Maze again?


Maze User Testing is suited for new and emerging teams who need to remotely engage with a large number of users in order to capture feedback and insights that can be leveraged into decisions around product refinement. Particularly due to its intuitive UI it's suitable for both teams with little to no experience with similar products who may be carried out these business activities by more traditional pen and paper style means previously.

Using Maze User Testing

5 - The product was used by a mixture of user researchers, user experience designers and business analysts.

All colleagues collaboratively worked with the product and used it in equal amounts with the user researchers really driving the usage of the product. Outputs from the product where shared with a wide variety of senior decision makers from across the business.

  • Remote large scale testing
  • A/B testing
  • Instances where insights need to be shared with senior decision makers

Maze User Testing Support

Any issues that presented themselves were dealt with in a quick and efficient manner and fully rectified by the knowledgeable team over at Maze.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Premium support not purchased in this instance due to budgetary restrictions of the project.