Maze - good for short surveys and basic figma testing at scale
June 10, 2024

Maze - good for short surveys and basic figma testing at scale

Matthew Carter | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Maze

We use maze to test new designs, layout, UI, content and messaging as well as get feedback on general prototypes. We've not tested the in-app popups as we had an issue where we trialed them, and disabling them didn't work. This was over a year ago now and the support have always been super responsive, but we've not retried installing the in-app popup.

Pros

  • Presenting a report
  • Guides users on good figma file structure
  • Creating short feedback surveys

Cons

  • No tools to make video or audio review and faster
  • Recently enabled forced video/audio as a requested feature, but can't set it to only some questions
  • Setting paths through figma is annoying and gets wiped if you need to update the file
  • moving questions about is a PITA if the survey is long
  • made usability testing accessible as scale, reducing cost
  • reduced time to test, increasing velocity
  • yet another subscription to manage, too expensive to move from basic to middle tier
We left Sprig to use maze because Sprig had unreliable Figma questions and integrations. We chose maze as it was partnered with Dovetail and Askable, that's how we heard about them. We're not particularly loyal or wedded to maze.

Do you think Maze delivers good value for the price?

Not sure

Are you happy with Maze's feature set?

Yes

Did Maze live up to sales and marketing promises?

Yes

Did implementation of Maze go as expected?

Yes

Would you buy Maze again?

Yes

We haven't explored other tools but it does the job. I'm sure there is a lot of room for improvement. We are on the basic tier and were enjoying using the AI features etc, but they were taken out our price tier. i think the price tiers are quite severe.

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