Best in class system that keeps getting better
Anonymous | TrustRadius Reviewer
June 17, 2019

Best in class system that keeps getting better

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Merrill DatasiteOne

This is our go-to virtual data room for all fundraising and other M&A activities. The finance team is the owner of the system and collects/uploads content to the system as well as manages external permissions to the data room. The reason this excels over a standard solution like a file sharing drive is the granular content permissions. With just one data room, we can easily permission multiple groups at the folder or file level. The new file notifications are a key time saver, instead of emailing people when new items are loaded.
  • 24/7 help desk is the top differentiator. Every help desk agent I've interacted with has really known the product end to end.
  • Cross-platform compatible with no plug-ins, software downloads needed.
  • Beautiful UI, looks very professional
  • Reporting at the page level (with timestamps)
  • Small issue, but the ability to replace a file to an unpublished state.
  • Ability to clone security profiles.
  • Mobile app development.
  • Big time saver on having one data room (instead of a shared folder for each party). Private equity and strategic buyers all know the tool well, so they appreciate if you choose this top solution.
  • Mitigating against the unknown security event or reps/warranties dispute is the big ROI if either should happen. With the advanced reporting, your team has airtight proof that the relevant info was disclosed and viewed.
  • Really streamlines the administration end of content sharing. Like user provisioning, deprovisioning.
Superior UI/look and feel. Also, the helpdesk is a clear differentiator. You get what you pay for in this type of software. There will always be cheaper solutions.
Very intuitive system, mostly drag and drop. There are ample opportunities for user and admin training with the Merrill staff as well.
Best suited for all things capital raising and M&A. It is a purpose built tool for a multi-party, multi-process event. For processes that are just with a single party, your org has to evaluate if it is worth the cost. Recurring work like board deck or investor distributions are not appropriate for this service.