Meta for Business, a necessary pain
April 28, 2022

Meta for Business, a necessary pain

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Meta for Business (formerly Facebook for Business)

It was used by one of our clients as their main communication platform with their customers. We implemented a chatbot that works in several pages of our client managed by Facebook for business. With it, they were able to review and administrate the received messages; especially in the cases where the bot was not able to solve the customer's problem
  • Aggregates all of your Meta-related applications (Facebook, Instagram, etc)
  • their documentation is terrible
  • their support is terrible
  • Their layout is confusing and you do not know information about it
  • handling all Meta related pages in a business level and from the same portal
  • It has helped to organize the information in one place
  • It allowed us to reuse the same chatbot in different pages with almost no configuration effort

Do you think Meta Business Suite delivers good value for the price?


Are you happy with Meta Business Suite's feature set?


Did Meta Business Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Meta Business Suite go as expected?

I wasn't involved with the implementation phase

Would you buy Meta Business Suite again?


This is one of the cases where you need to use this product if you have Facebook/Instagram/WhatsApp or other related Meta service associated to your business and you want to manage it in a business level. There is no alternative so there is no way to recommend a different system. However, the system is not ideal and their support is terrible