Microsoft Copilot - Not Your Best Employee
September 09, 2025

Microsoft Copilot - Not Your Best Employee

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Copilot Pro

Overall Satisfaction with Microsoft Copilot

We attempt to use Microsoft Copilot for everything we possibly can, including the integrated version with all of our M365 products (ie. Teams, Powerpoint, Word, Outlook etc.). We are still testing its limits, so I tend to try lots of things in there from create a poster, to create balanced sales territories in excel based on budgeted sales and geographies of customers.

Pros

  • Summarizing meetings from Microsoft Teams, including action items
  • Suggesting alternate or more professional text in Microsoft Word or Outlook
  • Writing basic code such as SQL or python

Cons

  • Creating a poster or image with text
  • Complicated excel spreadsheet generation, even with the new "think deeply" functionality
  • In my opinion, hallucinations and lies are rampant
  • None that I can quantify so far.
  • Sentiment in the business seems to be that it's "neat"
Very easy to start using, you just type into a box, or drag and drop files in to the box for it to analyze.
Our organization runs on Microsoft so it's not much of a choice, but we do utilize the other AIs in the other tools as needed / more convenient.

Do you think Microsoft 365 Copilot delivers good value for the price?

Not sure

Are you happy with Microsoft 365 Copilot's feature set?

Yes

Did Microsoft 365 Copilot live up to sales and marketing promises?

No

Did implementation of Microsoft 365 Copilot go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft 365 Copilot again?

No

Microsoft Teams, Citrix Workspace (discontinued), Eclipse
Well suited to meetings, emails, writing such as business cases, and basic chat-bot questions. Complex analysis and asking it to generate new data in Excel seems to be a black hole... you can spend half a day arguing with the thing and it will, in my opinion, lie to you / generate blank spreadsheets and say it's done. The same with poster and marketing materials creation - cannot seem to take direction about changes to the text (ie. larger font, split this line onto two lines etc.).

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