Microsoft Dynamics 365: A Powerful but Complex Tool with Untapped Potential
February 13, 2025

Microsoft Dynamics 365: A Powerful but Complex Tool with Untapped Potential

Sasikumar Ravikumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

On-Premise

Overall Satisfaction with Microsoft Dynamics 365

It is the essential product which does its job in B2B marketing. Really helps in improving business and our products in the market. There are lot of support from vendor to ensure the customers satisification.

But I think still needs some improvements in development and cost wise to make perfect.

Pros

  • Advanced analytics and reporting
  • Customer engagement and satisification
  • Integration and deployment

Cons

  • Product cost
  • Restrictions in integration of external applications and tools
  • Lack of performance sometimes
  • Automation
  • Business agility
  • Marketing
I think there are lot of improvements required in Research and development side and cost of product despite the good services
Good customer support and business agility

Do you think Microsoft Dynamics 365 delivers good value for the price?

Yes

Are you happy with Microsoft Dynamics 365's feature set?

Yes

Did Microsoft Dynamics 365 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Dynamics 365 go as expected?

Yes

Would you buy Microsoft Dynamics 365 again?

Yes

Good in project management, Data driven approach in decision making, Sales and marketing

I think needs improvements in performance, fixing bugs, make it stable, reducing the cost for smaller organisations or provide necessary services with low cost.

Microsoft Dynamics 365 Feature Ratings

6.9
Customer data management / contact management
8
Workflow management
8
Territory management
6
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
7
Quote & order management
6
Interaction tracking
7
Channel / partner relationship management
6
6.7
Case management
6
Call center management
7
Help desk management
7
7.5
Lead management
8
Email marketing
7
8.3
Task management
8
Billing and invoicing management
8
Reporting
9
7.0
Forecasting
7
Pipeline visualization
5
Customizable reports
9
7.5
Scripting environment
7
API for custom integration
8
6.5
Role-based user permissions
6
Single sign-on capability
7
7.5
Social data
8
Social engagement
7
6.5
Marketing automation
7
Compensation management
6
7.0
Mobile access
7

Comments

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