Microsoft Dynamics 365 my take
March 11, 2025

Microsoft Dynamics 365 my take

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Online

Overall Satisfaction with Microsoft Dynamics 365

Based on my role use it for Data Management new account creation and funnel & quotation management.

Pros

  • Robust
  • Varied Options
  • Self Sufficient

Cons

  • Cumbersome to use
  • Need to simplify the interface
  • Just replacing a better software (sfdc)
  • Improved Ticket Management
Overall it is a great product - lot of options etc but user interface and usability is not "exciting" or easy.
Used Salesforce.com before Microsoft Dynamics 365 - working in sfdc is a breeze as compared to Microsoft Dynamics 365 hands down.

Do you think Microsoft Dynamics 365 delivers good value for the price?

Not sure

Are you happy with Microsoft Dynamics 365's feature set?

Yes

Did Microsoft Dynamics 365 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Dynamics 365 go as expected?

Yes

Would you buy Microsoft Dynamics 365 again?

Yes

Overall it is good, but need a fresh set of eyes to design the product in terms of user interface.

Microsoft Dynamics 365 Feature Ratings

9.5
Customer data management / contact management
Not Rated
Workflow management
10
Territory management
10
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
9
Channel / partner relationship management
Not Rated
9.0
Case management
Not Rated
Call center management
Not Rated
Help desk management
9
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
9.0
Task management
9
Billing and invoicing management
Not Rated
Reporting
9
7.0
Forecasting
6
Pipeline visualization
8
Customizable reports
7
4.0
Custom fields
4
Custom objects
4
Scripting environment
Not Rated
API for custom integration
Not Rated
9.0
Role-based user permissions
9
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
5.0
Mobile access
5

Comments

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