MS Dynamics 365 ease of use
Anonymous | TrustRadius Reviewer
December 21, 2018

MS Dynamics 365 ease of use

Score 10 out of 10
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Overall Satisfaction with Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Microsoft Dynamics 365 is used through our entire company mainly as a CRM system to track customers, orders and keep information stored.
  • Marketing tracking.
  • Operations management.
  • Financial management.
  • Making things a bit more simple on the interface
  • It keeps our customer's data safe and it helps with sales via marketing email blast
  • It is positive for our forecasting
  • No negative impact
Microfost Dynamics 365 is much easier and much less expensive than most of its competitors. It is a very light software and it has a big range of functions that will help any organization with their daily financial operations, marketing, sales, forecasting and so on. It is a great tool and it's easy to use.
Microsoft Dynamics 365 is a good CRM system. We use it to track financials and also do operations of our company with it. We do use it for marketing as well, but I do not think it is the best tool. It is great for keeping your customers info and details.

Microsoft Dynamics 365 Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Channel / partner relationship management
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
5
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
5
Custom objects
5
Scripting environment
5
API for custom integration
5
Role-based user permissions
10
Single sign-on capability
10
Social data
10
Social engagement
10
Marketing automation
10
Compensation management
10
Mobile access
5