Overall Satisfaction with Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
We used Microsoft Dynamics 365 as our Applicant Tracking/Employment Management System. We add candidates and clients to the database and track activities relative to candidates in the pipeline for a job being recruited for, client information about their company, and jobs they need us to fill.
- integrates reasonably well with Microsoft Outlook
- Collecting/inputting information into candidate records is frustrating in that information input to a candidate record relative to a job for which they are a candidate does not get included in the general candidate record.
- In my opinion, they need to make it VERY CLEAR UPFRONT that if you leave Microsoft Dynamics 365 for another ATS, they will NOT PROVIDE YOU WITH A BACK-UP FILE OF YOUR DATA like every other ATS does. It cost me almost $10,000 to get MY DATA, after having to re-up for another year because they wouldn't provide it to me.
- it has cost me significant time, energy, and money to try to get satisfaction from the provider. I was forced to subscribe for another year to a system I had no interest in, and it cost me close to $10,000, in addition to the annual subscription, that it shouldn't have.
My contact was not willing to consider my request to obtain the data that he agreed was mine, but we do not have the technical ability to extract that data. Instead, we had to contract with a Microsoft partner at considerable expense to obtain what was ours. And, when asked to whom I could speak with to escalate my issue, I was denied that opportunity.
Do you think Microsoft Dynamics 365 delivers good value for the price?
Are you happy with Microsoft Dynamics 365's feature set?
Did Microsoft Dynamics 365 live up to sales and marketing promises?
Did implementation of Microsoft Dynamics 365 go as expected?
Would you buy Microsoft Dynamics 365 again?
It is not generally constructed well, and makes it difficult to view data that should be easily obtainable.
They need to make it very clear, upfront, that if the purchaser ultimately chooses to leave for another ATS System provider, they will NOT be provided a free backup of their data as every other ATS provider does.
In my experience, when asked to escalate the issue of not being able to get MY DATA out of the system, I was advised there was no one I could escalate the issue to. I was forced into another year with this ATS and had to contract with outside Microsoft Partners to get my data. A cost of almost $10,000.