Overall Satisfaction with Microsoft Dynamics GP
I use Dynamics GP internally for the accounting of my consulting business. I am also a Microsoft reseller dealing exclusively in Dynamics GP and affiliated 3rd party products. The product is in use as a core accounting product as well as a full ERP system for several customers. Modules include general ledger, payables management, receivables management, inventory, sales order processing, purchase order processing, project accounting, manufacturing, and a broad variety of tools for reporting and data extraction.
- Core accounting functionality is exceptional - for processing A/P, A/R, and G/L transactions, this product is the best mid-market solution available.
- Reporting has improved significantly over the years. The product has many tools developed by Microsoft and in conjunction with accounting specific needs, such as SQL reporting services, smartlist builder, and Excel reporting.
- The user-interface is user-friendly and easy to learn - very similar to other Microsoft products.
- Supply chain management is adequate but not exceptional, and there are challenges tying the product to a website front end. These features are present and work fine in many environments but are often lacking for customers who need more robust systems.
- Reporting tools often require consulting expertise or an internal business analyst to develop. Many smaller companies don't have this skill set, so it can be costly to upgrade to GP from a smaller packages like QuickBooks.
- Some features that are available in competing products are still not present in GP, such as full copy-paste functionality and more intelligent workflow/batch processing functions.
- If implemented properly, the product can save many hours of data entry time - specifically by setting up integrations of large data sets.
- Many times the underlying business process must be adjusted to accommodate software limitations. By being flexible, a company can leverage their users' skills in combination with GP to make data entry faster and more efficient. I have seen many companies eliminate the need for data entry personnel as well as reallocate employee hours to more skilled positions such as reporting and analytics.
- Poor implementations, on the other hand, can cause employees to hate their jobs and the software. This isn't specific to GP but to the software industry in general.
I have pitched GP against every competitor in the market - NetSuite, PeopleSoft, Sage, SAP, Oracle, Quickbooks. This product is a mid-market solution and is geared toward standard accounting practice-type companies. If you do not have the sufficient level of accounting knowledge in your organization, it will be difficult to migrate to GP from Quickbooks. If you require complicated supply chain features or web entry forms or have hundreds of accounting personnel, it may be too cumbersome to implement and a better solution may be one of the larger (and more expensive up front) competitors.
I would say Microsoft Dynamics GP is in the beginning stages of functionality for a hosted solution. The web client is complicated and not fully functional compared to the desktop client. For companies that have complex supply chain requirements, the product requires additional third party solutions or custom development, which can be costly.
Microsoft Dynamics GP Feature Ratings
Using Microsoft Dynamics GP
Though it is a basic accounting package, I believe some users do not find the old style menus and navigation options intuitive. There is also a great lack of training resources in the market, so users have to learn the product without guidance a lot, resulting in inefficient workflows and misuse or misunderstanding of many features.