Another great tool in the toolbox
August 28, 2020

Another great tool in the toolbox

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Remote Desktop Connection Manager (RDCMan)

I have used RDCMan for a long time both on the job and off. It has helped me diagnose issues quickly while not having to leave the office, which is especially critical with the current situation with COVID-19. I feel safer and so does the users. I have used this parallel with other tools to mitigate trouble shooting for both me and the users. I know other techs have used it as well, but it's not the only tool we can use, but like many things our job is about using multiple tools either at once of on a case by case basis to solve issues for our users.
  • Quick
  • Easy
  • Minimal work on user end
  • Security
  • parallel support
  • chat log
  • Make users happy
  • Low risk with COVID
  • Quick and Easy
Like with everything IT, we have many tools in the tool box. Sometimes you can use different tools to do the same job. It can often depend on the user and experience of the situation. Many things have it's pro's and cons. But the main thing is that you fix the issue and the user is happy with the solution. It's the techs job to know what the best tool to use per situation.
Plenty of information and support online, and with many things it's pretty straight forward for the average tech to navigate and work with. But with most things online you're not the only person that's had the issue before, and using a search engine you should be able to figure it out.

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Did Microsoft Remote Desktop Connection Manager (RDCMan) live up to sales and marketing promises?

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Did implementation of Microsoft Remote Desktop Connection Manager (RDCMan) go as expected?

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Would you buy Microsoft Remote Desktop Connection Manager (RDCMan) again?


Perfect for troubleshooting and solving a software issue without having to travel to the persons office. Especially with COVID now! Sometimes I require the user to be logged out to access their machine and it's not always the most ideal situation when they need a quick fix. It's a great tool in the tool box.

RDCMan Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated