Another great tool in the toolbox
August 28, 2020
Another great tool in the toolbox
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Microsoft Remote Desktop Connection Manager (RDCMan)
I have used RDCMan for a long time both on the job and off. It has helped me diagnose issues quickly while not having to leave the office, which is especially critical with the current situation with COVID-19. I feel safer and so does the users. I have used this parallel with other tools to mitigate trouble shooting for both me and the users. I know other techs have used it as well, but it's not the only tool we can use, but like many things our job is about using multiple tools either at once of on a case by case basis to solve issues for our users.
- Quick
- Easy
- Minimal work on user end
- Security
- parallel support
- chat log
- Make users happy
- Low risk with COVID
- Quick and Easy
Like with everything IT, we have many tools in the tool box. Sometimes you can use different tools to do the same job. It can often depend on the user and experience of the situation. Many things have it's pro's and cons. But the main thing is that you fix the issue and the user is happy with the solution. It's the techs job to know what the best tool to use per situation.
Do you think Microsoft Remote Desktop Connection Manager (RDCMan) delivers good value for the price?
Yes
Are you happy with Microsoft Remote Desktop Connection Manager (RDCMan)'s feature set?
Yes
Did Microsoft Remote Desktop Connection Manager (RDCMan) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Microsoft Remote Desktop Connection Manager (RDCMan) go as expected?
I wasn't involved with the implementation phase
Would you buy Microsoft Remote Desktop Connection Manager (RDCMan) again?
Yes