Massive software package with massive results.
September 18, 2018
Massive software package with massive results.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Microsoft System Center Configuration Manager
We use SCCM throughout all of our hospital and clinics. We use it primarily for distributing software, remote desktop support, PC imaging and inventory management. The simplest and biggest time saver we employ is the remote session sharing feature. RDP steals the session and remote assistance shares the session. The nursing staff loves this feature because it allows us to jump on their PC with no permissions or software to download. We are fixing problems faster than ever before which is critical in healthcare.
- Remote assistance. Quickly resolve problems with the customer.
- Software distribution. Quickly push out software updates, patches and new installs. Also has a self service app that lets users install software with no admin permissions required.
- Software inventory. It's nice to run a quick report and find out how many copies of Visio we have installed or how many servers have old versions of .Net.
- Because it's such a huge piece of software it's easy to get lost in all the features and functionality and without proper knowledge you can unintentionally cause serious damage to your network.
- The reporting could use a little cleaning up and beautification.
- No web manager, still need an application install.
- We were short staffed and this allowed us to install software and image machines where we needed 2 more FTEs. This was able to do that process with very little human interaction and reduced our need to hire more employees.
- Nurses and front line staff who were registering patients needed IT to very quickly remote into their machine and fix problems and the remote assistance to help us resolve problems faster than and remote assistance tool we found. There is an option to allow direct access with or without asking permission. Our staff didn't want the software to ask permission, they just wanted the problem fixed.
- Our EMR vendor releases patches all the time and we were going around to each PC installing the patches one by one. This allowed us to push out the software to all machines and get a detailed report on success and failure.
We didn't compare any others. Our predecessors had already ordered the software but it was never installed. When I arrived I installed it and implemented it throughout the whole system after receiving training.