Item: Microsoft Yammer
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Microsoft Yammer is being used across our whole organization. Our main use of Yammer is to get people involved with our different employee network groups. We’ve found it to be a great collaborative solution where we can give individuals the opportunity to work and chat with people they may not have the opportunity too on a daily basis.

Pros and Cons

It creates great collaboration.
Easy method to stay in constant contact with other employees.
It creates a casual, yet professional environment for people to share ideas.

The UI isn’t the greatest.
We’d like to see my updates to the platform to work out some kinks.
Allow more customization by companies.

Return on Investment

It creates much stronger employee engagement.
Increased participation in our network groups by 9%.
Awesome buy-in on the product by firm leadership.

Alternatives Considered

Jabber

I would say Yammer stacks up to Jabber pretty similarly, except with yammer we have the ability to create more of a collaborate platform. We love Jabber, but we use that more for direct instant messaging, whereas Yammer brings us all together in a larger group (it’s been great so far!).

Support Rating

I’ve never needed any additional support from Yammer. We’ve yet to run into any issues with it, so I think an 8 is very fair based on the assistance that has been provided to us with Microsoft Yammer in the past. Please keep up the great work with the product!

Key Insights

Do you think Microsoft Yammer delivers good value for the price?

Yes

Are you happy with Microsoft Yammer's feature set?

Yes

Did Microsoft Yammer live up to sales and marketing promises?

Yes

Did implementation of Microsoft Yammer go as expected?

Yes

Would you buy Microsoft Yammer again?

Yes

Other Software Used

Jabber, Skype for Business (formerly Lync), MS SharePoint

Likelihood to Recommend

Microsoft Yammer is well suited for a collaborative environment where employees have the opportunity to work with one another in a very casual way. It is less appropriate when using the platform for very serious conversations. We’ve found it to be more of an instant messaging software, so we would recommend staying away from it if it needs to be more than that for your organization.

Fantastic product that’s very intuitive!

Overall Satisfaction with Microsoft Yammer