Mimecast Secure Email Gateway - Great filtering but issues with Archival, contract and shady practices
Anonymous | TrustRadius Reviewer
December 10, 2018

Mimecast Secure Email Gateway - Great filtering but issues with Archival, contract and shady practices

Score 2 out of 10
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Overall Satisfaction with Mimecast Secure Email Gateway

Mimecast Secure Email Gateway is being used by our organization to filter unwanted email for half of our company. We had been experiencing less than stellar filtering results with our previous vendor and decided to go with Mimecast, who was viewed as a leader in the field.
  • Filtering of spam, viruses and fraudulent emails
  • Mail Archival (going forward from the time of install only)
  • Account Managment
  • Integration with Outlook and Active directory
  • User friendly client interface
  • Mimecast contract has an autorenew clause, if you don't notify them by the given date that you plan on canceling service you will be locked in to paying for another year.
  • It is very very very hard to export your archived data in a format that can be used should you need to.
  • Mimecast charges to ingest emails from before the date of service. The prices are very high.
  • Their email filtering is fantastic, the number of false positives are very low and our employees are safe.
  • Their service has cost us much more in time and money then it has been worth.
Barracuda was causing us a lot of problems with missed malicious emails, and a high false positive count.

Proofpoint was evaluated against Mimecast and was found to appear superior. However when it came down to bidding, Mimecase undercut Proofpoint by a very large margin. Given the choice to do it again, we would probably purchase Proofpoint.
Mimecast's ability to act as a email filter is amazing. While their archiving service is little beyond useless. The cost to ingest pre-existing email is astronomical compared to the cost of their product. The cost to download email (in bulk) from the archival platform in a format that is easily usable is also nuts. The inability to cancel service in the weeks leading up to your renewal because of a line in their contract is goofy. It's a shame that a company with such a fantastic product uses such shady sales practices.