Love sharing good reviews about great products like MINDBODY!
March 06, 2020

Love sharing good reviews about great products like MINDBODY!

Samantha Martin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MINDBODY

We use MINDBODY to check in clients, make purchases, rent our studio, pretty much everything to do with running our business day-to-day.
  • Tracks sales
  • Manages class schedules
  • Helps bring in new clients
  • Some processes are not initially intuitive and take some training to learn.
  • The price could be a little lower to help small business owners succeed.
  • Some sort of alert when a client creates a profile and already has one.
  • A way to view which clients haven't signed a waiver when logged into the staff computer.
  • Very positive. MINDBODY is well-known in the fitness world so new students sometimes find us through the app.
  • I can trust that the data on my reports is accurate, and I don't waste time trying to fix issues with monthly reports
  • The only negative is the price. I'd like it to be a little lower, but I would also rather pay for a product that I can rely on instead of something cheap that doesn't work.
There's no comparison. I was with WellnessLiving for 12 long miserable months. Their reporting was inaccurate and their customer service department was not at all helpful in fixing any of the issues.
They answer when you call, and if there is a long wait they call you back--always on the same day. They stay on the phone with you until the issue is resolved.

Do you think MINDBODY delivers good value for the price?

Yes

Are you happy with MINDBODY's feature set?

Yes

Did MINDBODY live up to sales and marketing promises?

Yes

Did implementation of MINDBODY go as expected?

Yes

Would you buy MINDBODY again?

Yes

MINDBODY is constantly working to improve the software. They know what they're doing and hire quality people to support the product. If you have an issue, they will fix it.