Look elsewhere for a robust publishing endpoint solution
August 11, 2017
Look elsewhere for a robust publishing endpoint solution
Score 2 out of 10
Vetted Review
Verified User
Software Version
MindTouch 4
Overall Satisfaction with MindTouch
MindTouch is used to host documentation, patches, defects, and videos as the cornerstone of our online customer support web site. It is used by all customers and by internal support and field engineering personnel. It solves the business problem of helping customers help themselves with our products.
- Good customization with server side and client side scripting
- Highly configurable via templates
- The following video discusses some limitations of the product experienced by Wind River: https://vimeo.com/226471894/b608ca79c5
- We have seen small amounts of ticket deflection
- Our NPS/CSAT has remained relatively constant (it's quite high to begin with)
- It has consumed a large amount of internal resources over several years to get to a point where we have a reasonably efficient method of getting new and updated content onto the site
SDL's product at the time did not elegantly handle content other than DITA.