SaaS InsurTech uses MindTouch to transform the commercial insurance industry
August 10, 2017
SaaS InsurTech uses MindTouch to transform the commercial insurance industry
Score 10 out of 10
Vetted Review
Verified User
Software Version
MindTouch 4
Overall Satisfaction with MindTouch
We use MindTouch to deliver an online knowledge base solution to our clients.
- MindTouch provides world class support with a personal touch. Recently, I submitted a help ticket. Not only did I have an email response in less 30 minutes but next thing I know my phone was ringing with the support representative personally checking with me to see if I was satisfied with the response and if I had any other questions
- We've found the MindTouch solution to be intuitive and easy to integrate into our operational processes. Our initial decision was the old 'build' v. 'buy' and after working with MindTouch software and team 'buy' was most definitely the best decision
- During our initial Minimal Viable Product (MVP) our knowledge base we had no resource for styling and brand matching to our core platform. I attended the reception at MindTouch's new Galactic Headquarters where I had the good fortune of meeting Kristina Bethea, Customer Success Engineer. Within a week she reviewed our core sight and performed some lightweight styling that really made splash with our launch.
- It's hard to find areas for improvement for MindTouch. We found the reporting for none authenticated users a little light. However, we found it easy to create a GA account and link our UA# in the system
- MindTouch has had a positive ROI impact on us in various ways. First, leveraging their solution prevented us from having to allocate critical engineering resources to build a solution and allowing them to focus on core application development. Second, our analytics are driven by complex approaches and methodologies. MindTouch allowed us to efficiently and effectively publish content to increase understanding and adoption from our user base.
Actually, when we evaluated MinfTouch it was evident that we didn't really need to perform due diligence against other solution providers. It was apparent from the get-go they were the perfect fit for the problems we were trying to solve.