TrustRadius
Mitel Apps for Business Efficiency
https://www.trustradius.com/voipMitel Applications SuiteUnspecified7.716101
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May 28, 2019

Mitel Apps for Business Efficiency

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mitel Applications Suite

Primarily we use the suite to run our conference line. I also use the iOS app for calling but haven’t provided that to other users. We considered using the full messaging system but it was not filling any void that we had. We already had Google Apps for Education which provided messaging without any additional software installation
  • Easy to use communication tool
  • Simple to install
  • Nice mobile app
  • Chat features on the mobile browser that are easy to install.
  • Easier mass install option.
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
If you already have a chat option integrated into an existing system, this won’t add a lot of additional features. However, it is helpful for tracking in/out of office easily. It is very helpful for remote or traveling employees to stay connected especially to be able to call from their office phone number while away from the office.

Mitel Applications Suite Feature Ratings

Multi-level Interactive Voice Response (IVR)
7
User templates
7
Call reports
7
Directory of employee names
9
Answering rules
10
Call park
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
10