Mitel Apps for Business Efficiency
May 29, 2019

Mitel Apps for Business Efficiency

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mitel Applications Suite

Primarily we use the suite to run our conference line. I also use the iOS app for calling but haven’t provided that to other users. We considered using the full messaging system but it was not filling any void that we had. We already had Google Apps for Education which provided messaging without any additional software installation
  • Easy to use communication tool
  • Simple to install
  • Nice mobile app
  • Chat features on the mobile browser that are easy to install.
  • Easier mass install option.
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
If you already have a chat option integrated into an existing system, this won’t add a lot of additional features. However, it is helpful for tracking in/out of office easily. It is very helpful for remote or traveling employees to stay connected especially to be able to call from their office phone number while away from the office.

MiVoice Office Application Suite Feature Ratings

Multi-level Interactive Voice Response (IVR)
Directory of employee names
Answering rules
Call park
Message alerts
Mobile app for iOS