TrustRadius
One of the best ecommerce shopping carts available
https://www.trustradius.com/ecommerceMiva MerchantUnspecified7.820101
Chris Janus profile photo
Updated December 23, 2015

One of the best ecommerce shopping carts available

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version

Production Release 8 Update 12

Modules Used

  • toolkit
  • addendum
  • sort plus free shipping

Overall Satisfaction with Miva Merchant

I use Miva Merchant as an ecommerce solution for my clients. Miva Merchant is easily capable of handling everything from smaller stores/individual sales to large and enterprise level businesses. The design is fully customizable in Miva, so I can implement my own or others' custom designs into a store and also adjust the code for SEO, google snippets, etc. Miva is extremely secure and passes all PCI/PDA-SS requirements which is extremely important. Miva is fully compatible with a number of popular third-party services like PayPal, Power Reviews, Shipworks, Authorize.net, etc and can be easily integrated with others.
  • Expandable Functionality: Store functionality (gift certificates, coupons, shipping,etc) can be customized via code on the page templates, or third-party services/modules can be integrated to add features. Even better is that more and more of the third-party features are being built into the core features with new releases!
  • Design: The store design can be fully customized to accommodate almost any design elements. Access to the page template code allows you to make customizations such as adding third-party code snippets (order tracking, live chat software, etc), adding if/then logic statements for dynamic customization, or to add a full custom design to the entire store.
  • Security: PCI/PDA-SS compliant - There are not a lot of carts out there that are fully PCI compliant, and this is especially critical now (credit card companies are really beginning to crack down on this).
  • The Miva admin area hasn't been the most user-friendly in the past. However, the admin in the the upcoming new Miva Merchant 9 Release has been completely revamped, is VERY user-friendly, and is formatted for desktop as well as mobile devices.
  • Some fairly standard ecommerce functionality like Gift Certificates, Coupons, Sale Prices, etc have previously required third-party modules or template customization. However, many of these features are being built into Miva Merchant upcoming releases.
  • Clients are able to easily make changes to products/categories, and they are able to control many other aspects of the site with additional customizations (and additional features that Miva adds in with new releases...) Products/categories can be mass-uploaded via a flat file (eg excel spreadsheet, text file, etc) to add/update thousands of products at a time which definitely makes for increased efficiency.
  • Clients have excellent support available whether directly through Miva support or the strong online Miva community. If there's a problem with something, you're not stranded by yourself with no way out or completely relying on an open source community.
Miva Merchant can be customized to fit nearly any design, and it has nearly unlimited custom stand-alone, product and category pages for unique and varying layouts. With some other carts, they don't always allow much, if any, design customization outside of the few options or templates they give you. Also, Miva is fully PCI compliant which is a VERY big deal over other shopping cart systems out there.
How many products are in the store? What type of products do you sell,
and do they have any variations/attributes (eg size, color, model #,
etc)? How much traffic does your store get monthly, or what are your monthly sales? What methods of
payment do you offer? What shipping methods do you offer for your
orders? Do you offer affiliate accounts? How custom of a design are you looking for?

Miva is very well suited for small business to enterprise level business sites or for stores that require lots of customization.

Using Miva Merchant

1 - Web Design & Development/Sales/Project Management/Tech Support
Miva Merchant has been around longer than the majority of carts out there by far, and it continues to grow and add more functionality and features with every release. Clients not only need a secure ecommerce cart to handle their business, but they also need customer support. Miva continues to expand as a company and offers 24/7 support through a number of channels (including phone support!). If there's a problem, clients always have someone they can talk to to help get it resolved.

Miva Implementation

Miva Reliability

Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.