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Miva Merchant is a point-and-click, online store development and management system that allows merchants to build their online store through a web browser, and lets developers provide aftermarket enhancements for the online store.https://media.trustradius.com/product-logos/kH/NK/64GVQQJMK8RO.PNGOne of the best ecommerce shopping carts availableI use Miva Merchant as an ecommerce solution for my clients. Miva Merchant is easily capable of handling everything from smaller stores/individual sales to large and enterprise level businesses. The design is fully customizable in Miva, so I can implement my own or others' custom designs into a store and also adjust the code for SEO, google snippets, etc. Miva is extremely secure and passes all PCI/PDA-SS requirements which is extremely important. Miva is fully compatible with a number of popular third-party services like PayPal, Power Reviews, Shipworks, Authorize.net, etc and can be easily integrated with others.,Expandable Functionality: Store functionality (gift certificates, coupons, shipping,etc) can be customized via code on the page templates, or third-party services/modules can be integrated to add features. Even better is that more and more of the third-party features are being built into the core features with new releases! Design: The store design can be fully customized to accommodate almost any design elements. Access to the page template code allows you to make customizations such as adding third-party code snippets (order tracking, live chat software, etc), adding if/then logic statements for dynamic customization, or to add a full custom design to the entire store. Security: PCI/PDA-SS compliant - There are not a lot of carts out there that are fully PCI compliant, and this is especially critical now (credit card companies are really beginning to crack down on this).,The Miva admin area hasn't been the most user-friendly in the past. However, the admin in the the upcoming new Miva Merchant 9 Release has been completely revamped, is VERY user-friendly, and is formatted for desktop as well as mobile devices. Some fairly standard ecommerce functionality like Gift Certificates, Coupons, Sale Prices, etc have previously required third-party modules or template customization. However, many of these features are being built into Miva Merchant upcoming releases.,10,Clients are able to easily make changes to products/categories, and they are able to control many other aspects of the site with additional customizations (and additional features that Miva adds in with new releases...) Products/categories can be mass-uploaded via a flat file (eg excel spreadsheet, text file, etc) to add/update thousands of products at a time which definitely makes for increased efficiency. Clients have excellent support available whether directly through Miva support or the strong online Miva community. If there's a problem with something, you're not stranded by yourself with no way out or completely relying on an open source community.,,1,1,9,9,10,9Miva Merchant - Superb.We use Miva Merchant on all of our sites (4-5 at any time). Miva Merchant is highly configurable and easy to use. There has never been an issue we could not overcome - from security to SEO. Additionally, we have put it to the load test - having been featured on the Dr. Oz show twice, it handled all traffic with no issues whatsoever. We also installed it on a cloud setup with multiple load balancers and virtual servers - and no hiccup whatsoever.,Easy to use by the customer. Easy to use by support staff Easy to configure for any situation with numerous modules and built in functionality. And - its always your data. Safe and secure - passes all security tests,Honestly, I am aware of no areas that need improvement at this time. The crew at Miva are always working to bring enhancements.,10,Our company is 7 years old, and we have made the INC 500 list two years in a row. 2012 and 2013. I have to give some credit to Miva Merchant - easy, fast, substantial. The ROI is there - and quickly.,Volusion,10,Implemented in-house,No,Change management was minimal,building a duplicate site alonside the existing - which we did but setting a second virtual server, and then to go live - renaming the domain,10Merchant’s Perspective – Used Miva For Many Years, But Had To Move OnEstablished retail company launched an online store with Miva Merchant over 5 years ago. Early on it was a very suitable platform and met our needs well, particularly its somewhat unique versatility. However, things have been in steady decline for some time. Their hosting was incredibly unreliable and lacked critical management features for no good reason. What you get initially with Miva is really only the shell of a proper online store. Things have gradually gotten better in regard to the features included, but companies who've been on the platform for years and paid for third-party modules and specialized development work receive no benefit. They're consistently about three years behind the pack compared to other major eCommerce platforms and have recently resorted to questionable tactics to increase the revenue they derive from people who use their system. I do feel some online merchants with highly specialized needs could find the customization options offered by Miva compelling, but the start up and ongoing costs for a real storefront are quite severe and lack many useful features compared to other more popular store systems.,General versatility, though changes commonly require the aid of a true Miva developer to implement Compatible with many payment gateways and a fair assortment of third-party services Developers employed directly by Miva to handle merchant projects are personable and responsive to most requests,Prospective and established merchants considering the Miva platform should be warned that they've recently implemented an onerous new fee when more than one person accesses the store admin area at any given time. Specifically, Miva merchants will now be on the hook for $50 per additional simultaneous user per month. If we had remained on Miva, this would have increased our annual costs of using the platform by at least $3,000, perhaps more. The president of Miva claims this is standard for SaaS e-commerce platforms, but I know of none that do and this change makes their platform incredibly unattractive for merchants who expect their business to grow in the future. Furthermore, certain third-party services can be detected by the Miva HQ tracking system as admin users, also triggering an additional seat fee. Exorbitant pricing for adding some basic features that feels like a petty cash grab. For instance, we opted for the $1,000 mobile optimization package and received a bare bones mobile-friendly site with no appearance refinements aside from crudely plopping our logo at the top. They forgot to optimize a few key pages, like the product search results, and it seemed like whoever did it rushed through the work in an hour or two. Other projects they helped with went better, but there's frequently minor coding errors we've had to clean up ourselves. Features released with updates practically always require developer assistance to test and properly enable. Issues that should be treated as bugs are instead left for third-party modules to correct. For example, if a wholesale customer adds items to their cart before logging in, those items retain the standard retail price when the order is placed. We informed Miva tech support of this, expecting that they might look into fixing the problem, but were instead told that we should buy an add-on module that forces a cart recalculation at checkout. Why should this be the responsibility of an extra module to correct? It should be noted that a year or two ago Miva purchased the Emporium Plus plugin catalog, including the cart recalculation module, yet that is still omitted from the core platform.,1,Ever increasing support costs associated with the platform, despite it lacking features common to all major eCommerce systems Customer experience is significantly lacking compared to other store platforms Most third-party eCommerce service providers don't support Miva or require hefty implementation costs because of Miva's dwindling usage,Volusion,Magento,Magento Community Edition,Shopify,Bigcommerce,3dCart,1,Implemented in-house,No,Change management was a minor issue with the implementation,Unable to migrate orders and customer accounts from previous platform Required many third-party modules so that the Miva store had basic functionality Extensive custom programming was needed to implement common store features,1,Yes,5,Yes,Create product categories Assign products to categories Add and configure basic shipping methods,Highly inconsistent support availability. They proclaim they offer 24/7 support, but we had an issue with an engine update they installed for us breaking the ability for customers to place orders on our store and it took no less than 4 hours for us to get help. Was on hold listening to muzak for a solid hour before a someone answered and said she'd have a developer check what the problem was and reach out later. Repeated emails and calls to our designated account manager were unanswered until the following day. Most other times we called their general support line it took a half hour before a human answered. Adding new custom content pages requires you to note and manually assign all necessary modules for each page. Pages cannot be easily duplicated. Customer records in the Miva admin are bare bones, offering just their saved address and possibly wish list data. You have to go to the orders section and do a search there if you want to see someone's actual order history. No ability to add internal notes about a customer account. Extremely limited report tools included with the core platform, which the company seems to have little to no interest in expanding. When you purchase third-party modules, they commonly require that you license them on an annual basis if you want to stay up to date, typically somewhat less than the initial purchase cost. Otherwise, you only receive technical and security updates for a single year. The Miva system does not alert you if a module has an update available, even if there's a severe issue, instead you have to manually check that one by one.,Yes, but I don't use it,2Why We Pick Miva MerchantWe don’t actually use MIVA Merchant at our organization but recommend it to our clients. Miva Merchant is a good choice because of its flexibility, cost effectiveness and its other features. Manufacturing Solutions Center is a service provider for the small to medium manufacturers. We work to help solve problems and test products. Ecommerce is one of the services we provide.,Price Groups. This feature is beneficial to the developer and their customers because it allows creation of as many groups as needed. Developer can change the price of products based on membership in a group. They can also assign price change to all or certain products in a group. Registered customers benefit from membership discounts, which encourages customer loyalty. Availability Groups. This feature is excellent because it allows developer to control what categories and products customers see in the store based on membership in a group and only visible to customers who registered and are a member of that group. Manage Orders. End users like the Manage Orders features. Orders have various filters available such as Order Number, Date Range, Order Status, Batches and Batch Report. The most useful feature is the Batches which is a collection of orders, grouped together and given a name with just 1-click.,Coupon capability. If end users want to offer coupon discount, they will have to purchase through a third-party. It will be an excellent feature to have. Product layout. The product layout from previous Miva Merchant is much better. Merchant 5.5, the product “Code, Price and Quantity in Basket” is at the bottom of the product instead of with “Colors”, “Size”, and “Quantity” on the right hand side. Custom image sizing does not display well. More Custom Fields/Dropdown options. Our end user has to purchase Addendum from a third-party to use the custom field. Some of our customers are having problem viewing our store after we upgraded to Miva Merchant 5.5. Our products page is empty.,9,Miva Merchant's platform offers flexibility for everything from template editing to overall configuration. Miva Merchant gave me the ability to build a store for my customers that met all of theirs needs without hiring a team of programmers. Miva Merchant allows me to enter products, upload images (with auto thumbnail), change navigation tab with little or no programming skills.,,10,Vendor implemented Professional services company,No,Change management was a small part of the implementation and was well-handled,10,Love Miva Merchant's PR8 Reference Guide. Instructions were easy to follow and implement. It's like a Miva Bible. Creating/assigning price group is a breeze. Simply create the products once and assign. Customization is my most favorable feature!,For me, Payment Setting, is probably the most cumbersome to perform because there are multiple steps you have to perform before you can disable it.,9Windows, Linux, Mac
Miva Merchant
20 Ratings
Score 7.6 out of 101
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Miva Reviews

Miva
20 Ratings
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Score 7.6 out of 101

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Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
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About Miva

Miva Merchant is a point-and-click online store development and management system that allows merchants to build their online store through a web browser, and lets developers provide aftermarket enhancements for the online store.

Miva offers a CSS template-based system to customize the look and theme of a site and manage the WCMS elements of the site. This solution includes merchandising tools and tools that are designed to optimize the shopping and checkout experience. Additionally, the system comes with rule-based taxes, shipping calculations and live tax estimating tools.
Categories:  Ecommerce

Miva Features

Has featureContent Management System
Has featureCatalog Management System
Has featureInventory Management System
Has featureDiscounting and Coupons
Has featureOrder Processing
Has featureOnline Store Reporting
Has featureBusiness to Business Ecommerce
Has featureBusiness to Consumer Ecommerce
Has featureComplex Ecommerce Data Management

Miva Screenshots

Miva Integrations

Mailchimp, Avalara, QuickBooks Desktop Enterprise, QuickBooks Desktop Premier, QuickBooks Desktop Pro, PowerReviews, Authorize.Net, CyberSource, Chase Paymentech, PayPal Express Checkout, PayPal Payments Pro, PayFlow, UPS, FedEx, USPS, Endicia, Canada Post, Shipworks, StoneEdge, 4psite, King Webmaster, FirstData Global Gateway, Intuit Merchant Services, AccurateTax, eBridge Connections

Miva Competitors

Shopify, Volusion, Magento Commerce Cloud (formerly Magento)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Miva Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
90%
Mid-Size Companies (51-500 employees)
8%
Enterprises (> 500 employees)
2%

Miva Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Miva Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:All
Supported Languages: English