Innovative Company
Updated June 03, 2022

Innovative Company

Ale McComic | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miva Merchant

Miva Merchant gave us the possibility to have a functional website, a website that is under our control, and a user-friendly website. All those were problems that now are in the past.
  • We are more than happy with Miva Merchant's support team, they are excellent at responding to any inquiry and ready to help on the spot.
  • Also, Miva Merchant's online resources to facilitate the proper and most effective use of its product are priceless.
  • Miva Merchant is a responsible, reliable, and innovative company that takes care of its customers in the best possible way!
  • Miva Merchant has people dedicated to supporting you with ideas and suggestions to make your website a success.
  • I guess it could have more tools to categorize and classify products easier and be able to add or cut some features on the listings in bulk. I have been having a bit of trouble with that.
  • I do believe Miva Merchant is a costly product for medium businesses. A bit more than what it should be.
  • Until now, we just see a better website, now we have to see if it exponentially multiplies our buyers like is expected.

Do you think Miva delivers good value for the price?


Are you happy with Miva's feature set?


Did Miva live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miva go as expected?


Would you buy Miva again?


In my experience, MIVA should be great for any business that can afford it and is willing to exploit all it offers (great resources)

MIVA Merchant could be a bad investment for small to medium companies; unless they have direct sales as their main profit generator and have the financial ability to invest in MIVA to develop as a successful ecommerce business as well.

Using Miva Merchant

1 - Imports and sales online including Amazon and eBay.

Evaluating Miva Merchant and Competitors

Yes - The promise of absolute support. The promise of exponential growth in our e-commerce sales in the first couple of years.
  • Product Usability
Being able to use the product ourselves even when we are not experts on websites.
Well, if I would have been an expert on setting up a website and managing it, I would have probably chosen something less expensive.
There are many good options out there, but MIVA gave us that personal service that felt just right. I love that still.

Miva Merchant Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
YES! Our web page developer/designer turned out to be a joke. He did not know how to use MIVA's software and literally had us working for weeks doing things that could have been done with a couple of clicks. After 4 months of work, he deleted all the descriptions on our more than 2000 products, he made a move to import them back and that brought all our old ugly pictures to the new web and destroyed all the work done before. This developer was recommended by MIVA. Bryan from the customer success support team worked for days cleaning up all the mess and guided me and trained me to do many things myself. THIS WAS AMAZING SERVICE!!! He was there at any time I needed him for nearly 3 whole weeks!
I would give 10, but there were a couple of times when I was misinformed and I had to do some unnecessary work. When you have to work on every product individually and then you discover you could have done it in bulk it kind of makes you roll your eyes back. I also have an issue still with some shipping settings that no one seems to understand. But the support team is super friendly, they are trying.

Using Miva Merchant

Like to use
Relatively simple
Easy to use
Quick to learn
Feel confident using
Requires technical support
  • All the basic functions as a seller are easy.
  • Coding
  • Categorizing in a more complex way
Yes - Working well after a few adjustments.
There are some things that require defiantly technical support or the intervention of a website developer.