Score 1 out of 10
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- Highly inconsistent support availability. They proclaim they offer 24/7 support, but we had an issue with an engine update they installed for us breaking the ability for customers to place orders on our store and it took no less than 4 hours for us to get help. Was on hold listening to muzak for a solid hour before a someone answered and said she'd have a developer check what the problem was and reach out later. Repeated emails and calls to our designated account manager were unanswered until the following day. Most other times we called their general support line it took a half hour before a human answered.
- Adding new custom content pages requires you to note and manually assign all necessary modules for each page. Pages cannot be easily duplicated.
- Customer records in the Miva admin are bare bones, offering just their saved address and possibly wish list data. You have to go to the orders section and do a search there if you want to see someone's actual order history. No ability to add internal notes about a customer account.
- Extremely limited report tools included with the core platform, which the company seems to have little to no interest in expanding.
- When you purchase third-party modules, they commonly require that you license them on an annual basis if you want to stay up to date, typically somewhat less than the initial purchase cost. Otherwise, you only receive technical and security updates for a single year. The Miva system does not alert you if a module has an update available, even if there's a severe issue, instead you have to manually check that one by one.