Miva Reviews

20 Ratings
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Score 7.8 out of 101

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Score 1 out of 10
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Difficult Tasks

  • Highly inconsistent support availability. They proclaim they offer 24/7 support, but we had an issue with an engine update they installed for us breaking the ability for customers to place orders on our store and it took no less than 4 hours for us to get help. Was on hold listening to muzak for a solid hour before a someone answered and said she'd have a developer check what the problem was and reach out later. Repeated emails and calls to our designated account manager were unanswered until the following day. Most other times we called their general support line it took a half hour before a human answered.
  • Adding new custom content pages requires you to note and manually assign all necessary modules for each page. Pages cannot be easily duplicated.
  • Customer records in the Miva admin are bare bones, offering just their saved address and possibly wish list data. You have to go to the orders section and do a search there if you want to see someone's actual order history. No ability to add internal notes about a customer account.
  • Extremely limited report tools included with the core platform, which the company seems to have little to no interest in expanding.
  • When you purchase third-party modules, they commonly require that you license them on an annual basis if you want to stay up to date, typically somewhat less than the initial purchase cost. Otherwise, you only receive technical and security updates for a single year. The Miva system does not alert you if a module has an update available, even if there's a severe issue, instead you have to manually check that one by one.
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December 01, 2014

Why We Pick Miva Merchant

Score 9 out of 10
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Difficult Tasks

  • For me, Payment Setting, is probably the most cumbersome to perform because there are multiple steps you have to perform before you can disable it.
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About Miva

Miva Merchant is a point-and-click online store development and management system that allows merchants to build their online store through a web browser, and lets developers provide aftermarket enhancements for the online store.

Miva offers a CSS template-based system to customize the look and theme of a site and manage the WCMS elements of the site. This solution includes merchandising tools and tools that are designed to optimize the shopping and checkout experience. Additionally, the system comes with rule-based taxes, shipping calculations and live tax estimating tools.
Categories:  Ecommerce

Miva Features

Has featureContent Management System
Has featureCatalog Management System
Has featureInventory Management System
Has featureDiscounting and Coupons
Has featureOrder Processing
Has featureOnline Store Reporting
Has featureBusiness to Business Ecommerce
Has featureBusiness to Consumer Ecommerce
Has featureComplex Ecommerce Data Management

Miva Screenshots

Miva Integrations

Mailchimp, Avalara, QuickBooks Desktop Enterprise, QuickBooks Desktop Premier, QuickBooks Desktop Pro, PowerReviews, Authorize.Net, CyberSource, Chase Paymentech, PayPal Express Checkout, PayPal Payments Pro, PayFlow, UPS, FedEx, USPS, Endicia, Canada Post, Shipworks, StoneEdge, 4psite, King Webmaster, FirstData Global Gateway, Intuit Merchant Services, AccurateTax, eBridge Connections

Miva Competitors

Shopify, Volusion, Magento Commerce Cloud (formerly Magento)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Miva Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
90%
Mid-Size Companies (51-500 employees)
8%
Enterprises (> 500 employees)
2%

Miva Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Miva Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:All
Supported Languages: English