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Miva Reviews

21 Ratings
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Score 7.7 out of 100

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Reviews (1-2 of 2)

Susan Petracco | TrustRadius Reviewer
March 21, 2014

Miva Merchant makes sense for our business

Susan Petracco
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
An overwhelming majority of the support technicians are top-notch. One or two key exceptions stand out, but even those are typically fine - just occasionally wrong or unhelpful. Overall I seem to get quick and useful support, whether it's for the software or a web hosting-based need.
Read Susan Petracco's full review
Anonymous | TrustRadius Reviewer
March 20, 2015

Merchant’s Perspective – Used Miva For Many Years, But Had To Move On

Verified User
Score 1 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
The Miva development staff generally did a good job at implementing requested new features and making functionality revisions. However, the costs can get quite steep depending on what you're asking for. Things more often than not went quite well once a project and its pricing was mutually accepted. However, it can be very difficult to get a human on the phone or by email if there's a genuine emergency. Other reviewers here have had more positive things to say, but in our experience we would be on hold on average for 30 minutes before speaking with someone when calling the tech support line.
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Miva Scorecard Summary

Likelihood to Recommend (21)
7.7
Likelihood to Renew (15)
7.7
Usability (3)
2.1
Availability (1)
9.0
Support Rating (2)
5.1
Online Training (1)
9.0
Implementation Rating (4)
6.0
Product Scalability (1)
10.0

About Miva

Miva Merchant is a point-and-click online store development and management system that allows merchants to build their online store through a web browser, and lets developers provide aftermarket enhancements for the online store.

Miva offers a CSS template-based system to customize the look and theme of a site and manage the WCMS elements of the site. This solution includes merchandising tools and tools that are designed to optimize the shopping and checkout experience. Additionally, the system comes with rule-based taxes, shipping calculations and live tax estimating tools.
Categories:  eCommerce

Miva Features

Has featureContent Management System
Has featureCatalog Management System
Has featureInventory Management System
Has featureDiscounting and Coupons
Has featureOrder Processing
Has featureOnline Store Reporting
Has featureBusiness to Business Ecommerce
Has featureBusiness to Consumer Ecommerce
Has featureComplex Ecommerce Data Management

Miva Screenshots

Miva Integrations

Mailchimp, Avalara, QuickBooks Desktop Enterprise, QuickBooks Desktop Premier, QuickBooks Desktop Pro, PowerReviews, Authorize.Net, CyberSource, Chase Paymentech, PayPal Express Checkout, PayPal Payments Pro, PayFlow, UPS, FedEx, USPS, Endicia, Canada Post, Shipworks, StoneEdge, 4psite, King Webmaster, FirstData Global Gateway, Intuit Merchant Services, AccurateTax, eBridge Connections

Miva Competitors

Shopify, Volusion, Magento Commerce Cloud (formerly Magento)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Miva Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
90%
Mid-Size Companies (51-500 employees)
8%
Enterprises (> 500 employees)
2%

Miva Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Miva Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:All
Supported Languages: English