December 19, 2018
Score 9 out of 10
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Pros and Cons
- User friendly- easy to setup and get running.
- Built in reports to improve and measure customer satisfaction.
- Always adding new features to enhance the product for the user.
- Support organization responds quickly to issues and questions.
- The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
- Text box section on the rating to have the option to tell why a low rating was given.