Item: Momentum.io
Rating: 10
Author: Navin Persaud

Overall Satisfaction with Momentum.io

Use Cases and Deployment Scope

We use Momentum to unlock customer insights through conversations with our customers at scale via our sales organization. It helps to reduce admin tasks, consolidate actionable insight and coach our sellers. Their platform has become a much necessary part of how we operate in our GTM org. The added benefit is their integrations with our CRM, Slack, Google Workspace and Zoom.

Pros and Cons

Pros

GTM Tech Stack Integration
Bit-Sized Customer Insight
Rep Coaching

Cons

Hosted SCIM
More in product Reporting capabilities
Adoption Metrics

Return on Investment

Product Feature insight from our customers
Reduced AE admin
Visibility to deal health
Rep adoption to sales methodology

Usability

Once its configured, the data pipeline is fairly painless. Insights are delivered to slack, notes are appended to salesforce objects and data can be visualized in salesforce reporting. Their product roadmap is robust and their use cases are fairly wide depending on where you want to start. Its not cookie cutter which in today's GTM, is ideal because everyone goes to market with some level of nuance.

Alternatives Considered

Troops and Gong

Troops was acquired by Salesforce and is no longer available

Gong is focused on convo intelligence and keeps the data fairly locked up in their platform with limited pass through to slack or CRM. AI use cases are one off / blackbox vs customizable for your business needs.

Momentum is built on AI, its not a bolt on that other companies are trying to add as a means to catch up.

Key Insights

Do you think Momentum.io delivers good value for the price?

Yes

Are you happy with Momentum.io's feature set?

Yes

Did Momentum.io live up to sales and marketing promises?

Yes

Did implementation of Momentum.io go as expected?

Yes

Would you buy Momentum.io again?

Yes

Other Software Used

Traction Complete, Outreach, ZoomInfo Sales, Cognism

Likelihood to Recommend

If you have a customer facing org in a sales led GTM motion where you have salesforce, slack and telephony solutions like Zoom, this could be a game changer in how you understand what is happening in your business with your customers, at scale. Momentum is not suited for customers using smaller CRMs with smaller customer facing or PLG related orgs.

Momentum.io Support

Support Rating

Their teams are very responsive and I have confidence that if issues arise, they will be there to support me to a resolution.

Momentum.io Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No - I'm an early customer and their base support suits our needs fine

Exceptional Examples of Momentum.io Support

We've had new hires join the team and getting them ramped on the platform using the momentum team has helped us gain time to value as we scale our RevOps function

Comments

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