Overall Satisfaction with monday.com
We have used monday.com as an additional CRM for our Customer Onboarding and Support teams. It has helped our team members to coordinate with each other on the Customer onboarding projects, deals, and leads. All team members can contribute to each pipeline by sharing updates, relevant documents, and additional files related to each project and deal. It also gives access to the team leads and managers who can monitor each project and team member, giving better transparency to the entire organization.
- It is very easy to use and logical. Teams and departments can collaborate together to work as one team.
- It is very useful in automating the processes of relevant departments.
- The field names, types, and data you enter can be customized as per your organization's requirements.
- There is a limitation on the automations which needs to be removed.
- Some functionalities and features are missing as compared to other CRMs.
- It is slow at times when we are trying to access several tools at the same time during multitasking.
- Time management of tasks has greatly improved since using monday.com
- Transparency and accountability of the organization and team members have been refined
- Inter and Intra departmental communication has been given a boost
No issue has been faced so far with regards to uptime. However, we have seen some lag while multi-tasking with monday.com. Overall usability of the software is great as most features and shortcuts are available in one or a few clicks away; hence not much time is spent trying to find a specific menu item. One of the outstanding features is the plans; in two clicks and a scroll, you are able to gather all required information as to what plan suits your business without having to do a lot of research. This greatly helps while comparing with other CRMs and deciding to make a purchase.
Do you think monday sales CRM delivers good value for the price?
Yes
Are you happy with monday sales CRM's feature set?
Yes
Did monday sales CRM live up to sales and marketing promises?
Yes
Did implementation of monday sales CRM go as expected?
Yes
Would you buy monday sales CRM again?
Yes