The State of Monetate
July 28, 2017
The State of Monetate
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Test & Segment
- Product Recommendations
- Product Badging
Overall Satisfaction with Monetate
Monetate is being used for E-commerce [website] which could be considered just one department, but on the other hand is all it could be used for (our buyers or photographers certainly couldn't get anything out of it.) The primary problem it addresses for us is easy execution of A/B tests of changes to the website. It provides other tools such as analytics and recommendation carousels, but those are otherwise available as-good or better; its A/B testing is top-notch though.
- A/B Testing is #1 with a bullet. It can do virtually anything and gives robust data comparing groups, plus you can add new, custom metrics on top. Not to say improvements couldn't be made, though. In particular the way they handle multi-group tests is sub-optimal.
- Badging is also useful, though more as a convenience than a necessity, as it'd be easy enough to create the effect without them. Their implementation is simple enough that our production team can change them on their own, without any dev support.
- Some of their provided widgets aren't made with speed in mind, which critical in these increasingly mobile based days. For example, we had a recommendation carousel at the bottom of the homepage with 5 starting images (screen width allowing) that by default populated 8 pages of products--40 images total. It loaded them immediately as part of page load. It should wait until the widget scrolls into view, or the 'more' arrow is tapped.
- Their staffing seems to be in some upheaval currently. We had one great CSM for a long time, but now in the last year we've had at least 3 different ones (I can't even remember them all), some for as little as a month.
- Placing a widget on a page at any point other than immediately (such as only after scrolling a certain distance, or inside an opened modal) is extremely difficult currently.
- Monetate's direct contributions, such as carousels and other inserts, have had little effect compared to other options.
- However, their A/B testing has allowed use to more accurately know how our own contributions stack up. If you took the loss of conversion rate from every test we thought would be good and turned out not to be as an effective gain on their part we could easily say +15% CR in relative terms. (Most of what we think are good ideas actually are, in which case Monetate is just confirmation and didn't gain us anything vs just going with the change right away.)
- Their Badging consistently bumps purchase rates on tagged items, but I find it hard to say this is a good ROI for that specific feature alone, as it would be quite cheap and easy to implement it in-house. A nice free add-on as part of a package, though.