Item: NAKIVO Backup & Replication
Rating: 9
Author: Claudio Ciani

Overall Satisfaction with NAKIVO Backup & Replication

Use Cases and Deployment Scope

The product is, at the present moment, used quite intensively in some of the companies I'm giving support to as an external IT manager. All the main functionality are used, both the backup and the replication of the VMs, and the cases of recovery have been always rapidly and successfully completed.

Pros and Cons

Pros

VM Backup and Replication
Disaster Recovery
Quick restore of files and entire VMs

Cons

Communication between Director and Transporters during the automatic updates can be improved
Internal DB reconstruct after a failure may be managed more efficiently

Most Important Features

The ability to install it in almost every environment, NAS and Linux VM appliance included
A very intuitive interface
Quick and easy recovery

Return on Investment

Recover of the main application server after a successful ransomware attack

Alternatives Considered

Veeam Backup & Replication

Price
Flexibility
Time to get in production stage

Key Insights

Do you think NAKIVO Backup & Replication delivers good value for the price?

Yes

Are you happy with NAKIVO Backup & Replication's feature set?

Yes

Did NAKIVO Backup & Replication live up to sales and marketing promises?

Yes

Did implementation of NAKIVO Backup & Replication go as expected?

Yes

Would you buy NAKIVO Backup & Replication again?

Yes

Other Software Used

EaseUS Todo Backup, SolarWinds Dameware Remote Support (DRS), Chocolatey

Likelihood to Recommend

I didn't have (as by now) experience on mid-large installations but I can tell that this product for a small company with 3 hosts and 20/25 VMs is perfect and has the same (or better) features as some other more expensive alternatives.

NAKIVO Backup & Replication Feature Ratings

NAKIVO Backup & Replication Support

Support Rating

Every time I've had even a small issue to solve, the support was always rapid and efficient, solving the problem in the minimum time possible, using every tool needed.

NAKIVO Backup & Replication Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I purchased the premium support and it is worth every single coin I've spent.

Bug Resolution

Yes - Several release ago I've experienced a problem with an update in the SMB protocol in the Linux Appliance.
That problem has been solved with Nakivo's support and the bug solved in the next patch.

Comments

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NAKIVO Inc
commented 3 years ago
Thank you for taking the time to review NAKIVO Backup & Replication. We are delighted to hear that you have found our product to be a must-have for your clients and that our backup and replication functionalities have met your expectations. We appreciate your feedback on our internal DB reconstruct and communication between Director and Transporters during the automatic updates, and we will certainly take these points into consideration as we continue to improve our product. We would like to inform you that starting with version 10.9, all available Transporters are automatically updated via the web UI as soon as the solution is updated, which we believe addresses your feedback on communication during updates. We are thrilled to hear that you have found our interface intuitive and that our product has delivered good value for the price. We are also pleased to hear that our product has helped you recover from a ransomware attack and that you would buy NAKIVO Backup & Replication again. Thank you for considering NAKIVO Backup & Replication and for your support as a reseller. We look forward to continuing to provide you with excellent service and products.

A must-have product to sleep peacefully