NAKIVO Backup & Replication

Our company had been using various products for our clients to
create a solid backup and disaster recovery platform and wanted to
consolidate our data management tools into a single platform. The
market for those tools has been evolving over the years in
PC/Server platforms. Our expertise dates from 1973 and IBM
mainframes and as such we have high standards for best practices
in data management. The attributes that we use to judge a product
are data security, data integrity, flexibility, interface
usability, technical support and cost . We started using Nakivo
several years ago when searching for a product and company that
met those criteria for our clients VMware infrastructure.



Nakivo meets our overall criteria and exceeds them with their
technical support. Having been in the industry since 1973 we have
never seen such responsive and competent technical support. We
have had few issues over the last few years and most have been
resolved within a day. They have always responded to the support
request tickets within a couple of hours and continue a fast
response until the issue is resolved.



They have also continued to increase the flexibility of their
products. We have begun to use their physical machine product
which is fully integrated with their management platform. This
will give our company and clients a single interface for data
backup and disaster recovery. The product management portal is
very comprehensive and intuitive . The online help documentation
is also excellent. The experience to date with the physical
machine support has been very positive.


Overall we are pleased with the cost even though they are not the
lowest cost vendor but neither are they the highest cost. Based on
all of the criteria we feel that they are the most cost effective
solution in the market today.