Netbase's language processing technology makes it a winner for social media intelligence
Overall Satisfaction with NetBase
We use Netbase for measuring and analysing online mentions & conversations around client brands, industry categories and key events, and also to investigate the impact of marketing activities. It is primarily used by the Research team, often alongside traditional research methodologies, and also by the Content marketing team.
- Natural Language Processing: If the point of social media analysis is to understand large volumes of text that you can't read yourself, then the automated analysis is key to this. Netbase is the best that we have seen in the market, and this is the cornerstone of the product for us.
- Dashboard design: Past tools we have used have involved pulling data from the tool, analysing and charting in (typically) Excel, then putting together into a Powerpoint presentation to share with clients & colleagues. Netbase's dashboard tools enable reports to be templated and generated as PDFs. Cutting out large chunks of manual administrative work means that more reports can be delivered more frequently with no added time/cost at our and.
- Customer support - although we are UK-based and the Netbase support staff are primarily US-based, we have found their support staff to be fast, responsive and very helpful.
- Dashboards can only currently be exported as PDFs. It would be helpful to have a more read/writable format (eg. PPT) that enables us to combine Netbase's outputs with other sources, or to make them more consistent with our own branding (colours, fonts etc.)
- The business model revolves around a limited number of login seats. I would like to be able to roll out the tool to make it available/accessible to more people in the business, but the pricing model makes this impractical/uneconomical.
- Logging out users after a period of inactivity can be frustrating when multitasking/task switching and unsaved work is lost.
- While Netbase's focus on language processing is its key strength, additional functionality around social analysis (eg. people who follow a brand account, users who talk about X are also likely to talk about Y) is somewhat limited.
7 - Research, Content marketing, paid social
- Faster turnaround of social media tracking projects
- Reduction in number of hours needed to produce reports (the cost of analysis time usually outweighs the cost of the software when it comes to pricing reports.)
- Sysomos, Radian6, Gnip, Whitevector and Crimson Hexagon
Superior NLP technology
Quid Feature Ratings
Configuring NetBase
NetBase Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Available - "Regular" support covers everything we need
Using NetBase
Pros | Cons |
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Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Building Topics
- Creating topic segments based on relevant keyword sets
- Building dashboards for templated reports
- Exploring key events
- Complex topics going beyond simple keyword mentions (eg. by particular users, or on particular websites)
- Editing dashboards where you need to move several widgets around at once. (Dashboards have an auto-layout functionality which kicks in as soon as you move a single widget - which isn't always helpful when you need to move several around a page.)