Real-time monitoring benefits your company and your clients
February 23, 2020

Real-time monitoring benefits your company and your clients

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NetBase

Our firm's insights team primarily uses NetBase for both internal and client-facing projects, monitoring, and deliverables. NetBase allows our insights professionals to be on top of client social media mentions and social media conversations around issues important to our clients in realtime. NetBase allows our insights team to be together with a smart and thoughtful analysis that can not only tell a story but also allows the firm to bring a unique insight perspective to our clients.
  • Real-time monitoring of unique issue insights
  • The comprehensive pull of social media conversations
  • The product is very traditional and could be more user-friendly.
  • Ease of use for those trying to learn the product would be beneficial.
15 - Insights directors, leads, and analysts use the NetBase product frequently and are a significant part of their day to day work. Additionally, our strategists occasionally use the product as needed.
  • Creates greater value for clients
  • It allows for the ability to tell a story through insights.
NetBase is excellent for staying on top of the social media conversation around certain clients and for monitoring social media mentions for clients and key executives and other stakeholders within clients. NetBase is especially useful during times of crisis or when issues arise that may involve or have the potential to involve your clients.

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