Honest Review
July 23, 2021

Honest Review

Jennifer Stallings | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Netchex

We use Netchex company-wide. Due to our recent rapid growth, Netchex allows for better communication between company and employee.
  • Customer Service-EXCELLENT and prompt!
  • Communication & Resources-TONS of information and helpful links and videos!
  • Willingness to improve-always taking down suggestions, although they do take a while to come to fruition
  • Benefits - program is not as user-friendly for admin or employee as other HRIS
  • Carrier connections - there are too many issues with the third party
  • Pricing - so many new features that aren't included with the current price, it can be difficult to have your company understand the need for a product due to the additional cost
  • Time and Attendance
  • NetGuide-issuing tasks to complete
  • Mass texts/emails-although we do need the ability to send individually as well
  • We don't pay attention to this feature.
ADP
Paychex
Paycom
Paycor
Paylocity

All have courted however, the thought of a migration at this time is overwhelming. Currently, we are not having any major issues with Netchex.

Do you think Netchex delivers good value for the price?

Yes

Are you happy with Netchex's feature set?

Yes

Did Netchex live up to sales and marketing promises?

Yes

Did implementation of Netchex go as expected?

No

Would you buy Netchex again?

Yes

Netchex is web based and completely mobile. This is perfect for hurricane season in the event of an evacuation. I can communicate with employees easily and process payroll from a different location.