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Great Customer Service and Account Management
July 11, 2022

Great Customer Service and Account Management

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Newswire

We only use Newswire for press release distribution. We do not use the reporting or amplification functions.
  • Account management
  • Timely customer service
  • AP distribution
  • Should switch back to PR Newswire distribution
  • Better onboarding of new clients
  • Clearer value prop compared to other services
  • AP distribution is pretty cost effective
Very easy to use. However, editing press releases after submitting them are challenging. You need to resubmit, which can be a timely and expensive process.
Newswire is more cost effective.

Do you think Newswire delivers good value for the price?

Yes

Are you happy with Newswire's feature set?

Yes

Did Newswire live up to sales and marketing promises?

Yes

Did implementation of Newswire go as expected?

Yes

Would you buy Newswire again?

Yes

Newswire account management and customer service are excellent. However, it's frustrating that they switched their distribution from PR Newswire to Business Wire. But, it is a good monetary value.

Using Newswire

1 - Public relations and communications
1 - I am the person who manages the account. My role is PR & Communications Manager. My skills include an understanding of enterprise tools for public relations and press release distribution.
  • Press release distribution
  • We could take better advantage of the metrics, reporting and other amplification channels (i.e. social)
We don't have the bandwidth or budget currently to re-evaluate.

Evaluating Newswire and Competitors

  • Price
  • Product Features
  • Product Usability
I was not involved in the evaluation and selection process