Is NEXGEN AM right for you?
June 06, 2022

Is NEXGEN AM right for you?

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • NEXGEN Mobile
  • Everything besides AM Planning

Overall Satisfaction with NEXGEN Asset Management

In 2009 we wanted to get away from using paperwork orders for our operations department and decided to go with NEXGEN. At the time they were one of the only programs available that offered everything we needed. It was web-based and also had a preventive maintenance module we were looking for. Over the years we continued going paperless by taking advantage of the modules NEXGEN offers. This included Assets, Inspections, GIS, Inventory, Customers, Reports, Employees, Training, and Equipment. Once Nexgen introduced an iPad application we rolled out iPads to our crew and they started inputting data in the field. The software is very customizable and the staff at NEXGEN is very willing to help with anything you need and quick to respond. My only complaint with NEXGEN that has been going on since day one and continues to this day is the quality control. Almost every update they release doesn't get thoroughly tested and the release breaks modules. I've spent countless hours over the last decade working with my coworkers trying to figure out what the issue is and reporting it to NEXGEN. I even joked with the owner of the company that he should be paying me because I'm basically a NEXGEN employee finding and reporting bugs.
  • Customization
  • Support
  • Updates
  • Security
  • Time savings
  • Organization
The crew finds the mobile application easy to use and rarely ever complains about not being able to find something they're looking for.
Lucity and Cityworks were on my radar when I was looking at NEXGEN in 2009.

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Any utilities out there whether it's water, gas, or electric will find this software helpful. It has everything you need for your operations department and even some modules your lab and administration department can use. It helped us go paperless and become more organized.