Nexthink allows you to love your employees and focus on DEX
Updated July 15, 2022
Nexthink allows you to love your employees and focus on DEX
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Nexthink
We use Nexthink to increase the digital experience of our employees. We track common problems and resolve them utilizing with an employee feedback loop module (Engage). Most recently we used the platform to rollout a new Password reset tool with much success. This platform allowed us to communicate clearly and track those who registered. Even more importantly, it gave us credibility with the employees since it was a relatively smooth experience.
- Boxed solutions/Library packs
- Application Experience
- Campaign pop-up
- Dashboards can be confusing with some calculations exceeding 100% for machines with multiple CPU
- Remote action code constraints can be a challenge when heavy scripting is being requested
- Customizations with pop-ups can be limited
- DEX Dashboard
- L1 Checklist for Service Desk
- Act Remote actions
- Engage Campaigns
- Reductions in FTE at L1 and L2
- Increase in PC health (Healthy agents, Group policies, etc)
- Emotional Equity
- SysTrack and 1E Tachyon
Nexthink approaches the problem from the employees view. Using the perception from employee sentiment campaign to help steer the conversation within IT departments and not in an echo chamber that we’re used to. The community platform alone gives everyone that uses the platform a voice and helps us all focus on results.
Do you think Nexthink delivers good value for the price?
Yes
Are you happy with Nexthink's feature set?
Yes
Did Nexthink live up to sales and marketing promises?
Yes
Did implementation of Nexthink go as expected?
Yes
Would you buy Nexthink again?
Yes