The Number One Digital Experience Tool With the Backing of a Great Community
March 16, 2022
The Number One Digital Experience Tool With the Backing of a Great Community
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Nexthink
We use Nexthink as our primary digital employee experience tool, and our use cases include: - proactive IT support - solve problems before they become to reduce support tickets to ease the pressure on our first line support teams and improve the user experience for end-users greater visibility of IT system status and laptop performance via dashboards automated remediation of issues and one-click fixes via the act functionality Investigative capabilities via the finder investigations interact with users via engaging, collect sentiment data troubleshooting individual device issues via the timeline.
- Service and laptop health visibility via dashboards
- Automated remediation
- Helps improve the user experience for all users of IT
- The on-prem finder is somewhat slow and bloated, and a little buggy (resolved in the new application experience version)
- Lack of a fully fleshed out engage dashboard in the on-prem version (resolved in application experience)
- On-prem finder has limitations as to how many actions can be imported
- Investigations
- Remote actions
- Engage campaigns
- Dashboards
- Improve user experience - staff retention and productivity gains
- Reduced number of tickets hitting first-line support teams - shorter wait times, happier users
- Dashboards for monitoring services - useful for UATs to establish the impact on device performance
Do you think Nexthink delivers good value for the price?
Yes
Are you happy with Nexthink's feature set?
Yes
Did Nexthink live up to sales and marketing promises?
Yes
Did implementation of Nexthink go as expected?
Yes
Would you buy Nexthink again?
Yes