Overall Satisfaction with Nexthink
The data we receive from Nexthink allows us to monitor all types, from hardware to user sentiment data. Then we have what the actual end-users think. With this data, we can pick user groups and work with them from the data we have received to try and progress issues and be proactive. We can also try and help those silent sufferers who don't report issues, but we can see their struggles with the hard data.
- User sentiment - provides rolling
- User feedback on our IT infrastructure.
- Allows us to self remediate our security stack of applications
- Provides us almost real time data to help us investigate users' issues
- Allows us to send urgent comms, to all or select user groups. To communicate such things as network issues, etc.
- Sometimes it's a bit of a task when we spot an issue and need to provide machine logs for Nexthink to investigate. I believe this isn't the case when you go and use Nexthink cloud.
- I think the documentation can be improved. It can be very hard to follow and lacks detail.
- Self remediation
- User sentiment
- Remote actions
- Monitoring device data over time
- Our user survey figures (as in fully answered surveys) are up by 40%
- We now have our security stack of applications self remediating on devices.
- Our service desk now has remote actions to help fix users' devices without having to remote onto them
Do you think Nexthink delivers good value for the price?
Are you happy with Nexthink's feature set?
Did Nexthink live up to sales and marketing promises?
Did implementation of Nexthink go as expected?
Would you buy Nexthink again?
The information it brings back from each device is really useful. From telling us how compliant our devices are to providing uptime to allow us to educate our userbase and bring our co2. We then get user feedback which we use to provide our NPS score and allow us to work with smaller working groups of users who are having issues with certain apps.