STAY AWAY. DO NOT USE THIS COMPANY
October 10, 2025

STAY AWAY. DO NOT USE THIS COMPANY

Tim Krueger | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Business Communications Suite

Overall Satisfaction with Nextiva

We use Nextiva for our phone lines. It’s the worst. Calls drop, don’t connect, we are overcharged, there is no price matching, no help by customer service, sold an oversized product for literally 3 employees when all we ever needed was a call queue, reporting, and call recording first in first out. I DO NOT recommend this product for any business. The service is garbage, they used recycled numbers where you business shows up as spam. They gave one of my employees a new number that was already assigned to another business. He had 50 new leads on his contact list, had to provide a new number the. Lost all of his leads that he spent some time on gathering. All of his research was out the door. This company and product are snakes and you should avoid at all cost!
  • No return on investment.
  • Lost sales due to call problems.
  • We aren’t taken seriously as a company because calls drop so much.
The whole system sucks. It’s the worst and we are stuck. They won’t price match, they won’t even consider the other quotes we have and all they tell us to buy out and move on. They’re money grabbing snakes who need to go away. How they have this many stars is insane. I don’t know how people are writing these reviews.

Do you think Nextiva delivers good value for the price?

No

Are you happy with Nextiva's feature set?

No

Did Nextiva live up to sales and marketing promises?

No

Did implementation of Nextiva go as expected?

No

Would you buy Nextiva again?

No

I wish I could give below a 1. They don’t deserve to be a business. They refuse to price match when they know they’re over charging us. We provided 4 quotes from competitors that can cut their price by more than off. They sold us this massive package we never needed. We need call queue, call recording and reporting, and fax. That’s it. We truly don’t even need fax. We use nothing else. They won’t let us downgrade our service. They won’t let us remove anything. They refuse to do anything.

Nextiva Feature Ratings

Hosted PBX
1
Multi-level Interactive Voice Response (IVR)
1
User templates
1
Call reports
1
Directory of employee names
1
Answering rules
1
Call recording
1
Call park
1
Call screening
1
Message alerts
1
Video conferencing
1
Audio conferencing
1
Video screen sharing
1
Instant messaging
1
Mobile app for iOS
1
Mobile app for Android
1

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