In our experience, Cannot Provide What They Tell You They Can
July 14, 2025
In our experience, Cannot Provide What They Tell You They Can
Score 1 out of 10
Vetted Review
Verified User
Software Version
VoIP Call Center
Overall Satisfaction with Nextiva
In our experience, could not provide the services we signed a contract for. 3 months of working sometimes over 3 hours per phone call for them to get it right and they couldn't. However, in our experience, they refuse to refund out money for services they could not provide. We tried for over 3 months, and their routing errors caused company cross over calls that were detrimental to our company
- In our experience, 1000's of missed phone calls
- In our experience, calls routed to the wrong people consistely
- In our experience, call volume dropped from 50-100 a day to 1-3 a day
- In our experience, negative return on investment due to lost business
In my opinion, head and tails above Nextiva in terms of service, tech support and overall caring for the client
Do you think Nextiva delivers good value for the price?
No
Are you happy with Nextiva's feature set?
No
Did Nextiva live up to sales and marketing promises?
No
Did implementation of Nextiva go as expected?
No
Would you buy Nextiva again?
No
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