Nextiva Business Phone Service Usability, Reviews & Ratings 2023

Overview

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Recent Reviews

A call that you'll want to answer!

9 out of 10

October 25, 2021

We switched over to Nextiva professional from Verizon OneTalk and it has been an amazing switch thus far. We get more features for less …

Reliable, Simple, efficient VOIP: Nextiva

9 out of 10

May 27, 2021

It is being used across the entire organization. It is used heavily by our Customer Service department. They are using the call center …

Nextiva offers a powerful punch with solid feature set and fantastic reliability

9 out of 10

March 04, 2020

Nextiva is our company's phone system and is being used across the whole organization. We use their desktop phones, conference phones, as …

Nextiva is the best of the best!!!

8 out of 10

January 30, 2020

Nextiva is being used by our organization as the main way that we keep track of talk time and phone calls. It is being used by each …

Nextiva is good in most areas, but limited in headphone capabilities

7 out of 10

August 03, 2019

It is our primary phone provider throughout the organization. It is used to send and receive phone calls. It addresses business problems …

Stay communicated with your work group via Nextiva

9 out of 10

May 15, 2019

Nextiva is used across my whole organization for those workers based in the Americas. Being a multinational corporation, we have workers …

Great VoIP services for a small, mobile company

10 out of 10

September 18, 2017

We are a small consulting firm who used the phone services provided by a co-working office. When we stopped using that office, we needed …

Nextiva is worth the try!

6 out of 10

July 25, 2014

Nextiva was used across the whole organization as a VOIP provider. The phone was accessible by external and internal constituents. We had …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated

2018

Popular Features

View all 16 features

Call recording (6)
9.8
98%
Answering rules (7)
9.6
96%
Directory of employee names (6)
9.5
95%
Message alerts (7)
8.6
86%

Video Reviews

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Pricing

View all pricing

Essential

$23.95

Cloud

Per User Per Month

Professional

$27.95

Cloud

Per User Per Month

Enterprise

$37.95

Cloud

Per User Per Month

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.nextiva.com/nextiva…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Starting price (does not include set up fee)

$18.95 per month

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.1Avg 8.2

9
Hosted PBX
(5) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
9
Multi-level Interactive Voice Response (IVR)
(5) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
9.1
User templates
(5) Ratings
Create and apply batch configurations to multiple users at once
8.8
Call reports
(5) Ratings
Historical call analysis and trending metrics
9.5
Directory of employee names
(6) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

9.4Avg 8.3

9.6
Answering rules
(7) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
9.8
Call recording
(6) Ratings
Automatic recording of inbound and outbound calls
9.6
Call park
(5) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
9.6
Call screening
(6) Ratings
Ability to block numbers or send calls directly to voicemail
8.6
Message alerts
(7) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

7.9Avg 8.1

7
Video conferencing
(3) Ratings
Built-in video conferencing capabilities
8.6
Audio conferencing
(6) Ratings
Audio conferencing credentials for all employees on system
7
Video screen sharing
(3) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
9
Instant messaging
(3) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

4.4Avg 8.2

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Product Details

About
Integrations
Tech Details
FAQs

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.

Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software

Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software

Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features

Nextiva Business Phone Service Integrations

SalesExec

Nextiva Business Phone Service Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Nextiva Business Phone Service starts at $18.95.

Reviewers rate Call recording highest, with a score of 9.8.

The most common users of Nextiva Business Phone Service are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Attribute Ratings

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August 03, 2019

Nextiva is good in most areas, but limited in headphone capabilities

HC

Hunter Clayton

Sales & Marketing Representative

DigiPro Media (Computer Software, 11-50 employees)

Score 7 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

It is our primary phone provider throughout the organization. It is used to send and receive phone calls. It addresses business problems such as identifying caller ID and tracking calls.

Pros and Cons

Makes calls
App works
Caller ID

Can't use Bluetooth headsets.

Likelihood to Recommend

It is well suited in sending and receiving phone calls as well as identifying who is calling. It is less suited for using Bluetooth headphones to make calls. I would really like to use my wireless headphones to make calls so that I don't have to wear a bulky headset or hold a phone. This is a huge pain point for me.

Nextiva Business Phone Service Feature Ratings

Cloud PBX (3)

100%

10.0

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
Directory of employee names: 100%
10.0

Call Management (5)

94%

9.4

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 70%
7.0

VoIP system collaboration (1)

100%

10.0

Audio conferencing: 100%
10.0

Mobile apps (2)

80%

8.0

Mobile app for iOS: 80%
8.0
Mobile app for Android: 80%
8.0

Return on Investment

Positive impact on ROI.

Essential

$23.95

Professional

$27.95

Enterprise

$37.95

Entry-level set up fee?

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Starting price (does not include set up fee)

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