Item: Nextiva
Rating: 10
Author: MUKESH SHERIGAR

Overall Satisfaction with Nextiva

Use Cases and Deployment Scope

Nextiva is used for regular phone communication with our external customers and as an intercom within the organization. We have just started using this service and are quite satisfied so far. Haven't faced any issues.

Pros and Cons

Pros

Answering the calls with Greetings and providing the options.
As answering machine, recording and forwarding the messages to emails.
Great option to answer your office calls from your mobile, irrespective of your location.

Cons

include a CARPLAY option, will help while taking calls while driving
Text Messaging can have more options, like groups which can pop up of landline phone screens and mobile
Call forwarding as an option

Return on Investment

eliminated the need to have a receptionist to answer & direct calls, this helped customer to reach the right people faster.
getting the messages when not in office and responding to calls much faster

Usability

I think it met our immediate requirement for the service and options that we wanted for our present operations .

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

It's a great service with some great features for small businesses like ours, where it eliminates the requirement for having a receptionist to answer and forward calls. Also makes it easier for the customer to reach the right person quickly, whether in the office or the field. Do not see a scenario of having a less appropriate use.

Nextiva Feature Ratings

Comments

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Reliable seamless and customer-focused

Software Version