Item: Nextiva
Rating: 9
Author: Michael Raymond

Overall Satisfaction with Nextiva Business Phone Service

Use Cases and Deployment Scope

I have been very impressed with the quality of my phone service with Nextiva. The call quality is near perfect and I like having all of my calls recorded. In the past, I’ve used VAs from other countries and enjoy the ease they have in being able to access the system to make calls on their end. Highly recommended.

Pros and Cons

Pros

Call Recording
Notification for incoming calls
Voice quality
Feature availability

Cons

Fax support
Easier access to recordings
Ability to auto dial

Most Important Features

Call Recording
Text messaging
Voice mail

Return on Investment

Ability to cold call easily
Listening to recordings
Call quality sets good image

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

I have been most impressed with Nextiva when making cold calls and sending followup text messages. I have been very impressed with the quality of my phone service with Nextiva. The call quality is near perfect and I like having all of my calls recorded. In the past, I’ve used VAs from other countries and enjoy the ease they have in being able to access the system to make calls on their end. Highly recommended.

Nextiva Feature Ratings

Comments

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Excellent Business Phone Service

Software Version