Great customer service and quality!
August 25, 2023
Great customer service and quality!
Score 10 out of 10
Vetted Review
Verified User
Software Version
VoIP Call Center
Overall Satisfaction with Nextiva Business Phone Service
We use Nextiva on a daily basis to schedule our clients and book new potential clients. Having a reliable phone system is extremely important when it comes to growing a new business. Nextiva has allowed us to be confident in the quality of our conversation on daily basis! Nothing worse than being on a call with a client and it dropping or the sound is lackluster! Not with Nextiva!
- Sound quality
- Ease of use
- Customer Support
- Analytics
- Real time call monitoring
- User interface when running reports
- Reporting
- Call review
- Call quality
- We have been able to steadily grow our business with confidence in having a reliable phone system like Nextiva.
- I have been able to coach my Representatives with confidence as needed due to the reporting that Nextiva provides.
While 8x8 is a good service it simple does not offer the same features that Nextiva does. In my personal experience Nextiva is a step above in both customer service and when it comes to the service itself. Specifically the phone app works much better with Nextiva than it did 8x8 and we all know how important it is to work on the go!
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes